General Manager
Reporting to the District Manager, the General Manager will lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development to maximize the results of the store. Through personal selling, leadership, and coaching, the GM will champion a people first store environment that promotes diversity and inclusion, the development of life-time relationships with customers and the delivery of a best-in-class customer experience.
The General Manager will :
- Communicate performance expectations and ensure all team members understand the impact of their performance on company success.
- Coach and develop the store staff to instill understanding of brand image and to ensure consistent representation of the brand in customer interactions and execution of store visuals and marketing.
- Support and communicate the strategic relevance of corporate initiatives and execute corporate plans to produce desired results.
- Demonstrate the highest level of professionalism to customers and team members by displaying integrity and honesty at all times.
- Responsible for ensuring team members and self deliver an exceptional customer experience every time through training, customer outreach, communication and clear expectations.
- Attains sales projections and sales quotas as set by the Company and develops strategies to maximize both personal and team members sales potential while achieving goals.
- Demonstrates a commitment to the Company's people first vision.
- Responsible for establishing a positive, professional work atmosphere in which team members are able to bring their full self to work and want to do their best.
- Maintains the neatness and cleanliness of the location to represent the banner.
Work schedule will include a combination of both opening and closing shifts, weekday and weekends dependent on operating hours, sales requirements, customer traffic, proper store coverage and time to coach, train and develop your team. Hours will increase during peak selling periods.
Position Qualifications :
Minimum of 2 years of college preferredAt least 3 years of retail sales experience, or 2 years retail sales experience plus a minimum of 1-year retail management experiencePreference will be given to candidates with specialty retail or jewelry experienceDiamond Council of America (DCA) certification is preferredAdvanced communication skillset, both written and verbalProficient with computers, with advanced proficiency in MS Office and other related business, technology, and communication toolsStrong interpersonal skills to build effective employee and customer relationshipsStrong problem solving and conflict management skills to support internal and external customersAbility to present themselves in a professional manner while communicating via email, social media, video conference, telephonic and textAbility to plan and organize tasks to meet deadlines and expectationsAbility to work independently without immediate supervisionAbility to effectively set priorities, develop a plan to meet goals and expectations and to effectively delegate to others for the success of the teamReliable and dependableBilingual skills are a plus. Physical demands include standing, reaching, lifting up to 10 pounds, and visual acuity sufficient to discern differences in quality of gemstones.