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Technical Support Engineer- ESG (Bilingual English and Spanish)

Technical Support Engineer- ESG (Bilingual English and Spanish)

SophosBrazil, IN, US
23 hours ago
Job type
  • Full-time
Job description

Employer Industry : Cybersecurity Solutions Provider

Why consider this job opportunity :

  • Opportunity for career advancement and growth within the organization
  • Work remotely as part of a remote-first working model
  • Supportive and collaborative work environment with a strong team spirit
  • Participation in global employee initiatives, including sustainability and fitness competitions
  • Access to monthly wellbeing webinars and training to support employee health

What to Expect (Job Responsibilities) :

  • Provide technical support to Sophos customers, focusing on quality and satisfaction for network products
  • Conduct advanced troubleshooting via remote sessions to resolve installation and configuration issues
  • Handle technical escalations within team response and resolution targets
  • Provide feedback to improve technical support procedures and customer satisfaction
  • Participate in weekend and on-call shifts on a rotational basis

    • What is Required (Qualifications) :

  • Bachelor's degree or technical diploma in Computer Science, Electronic Engineering, Computer Engineering, or a related field
  • Minimum of 3 years of experience in the IT field, including roles as a Systems / Network Administrator or technical support
  • Proficiency with security products such as firewalls, IPSec, IDS / IPS, and VPNs
  • Experience with Linux operating systems at the command line level
  • Familiarity with Active Directory (or any LDAP variant) group policy configuration and deployment

    • How to Stand Out (Preferred Qualifications) :

  • Experience with cloud virtualization platforms such as Amazon AWS or Microsoft Azure
  • Strong analytical skills to tackle complex problems
  • Exceptional verbal and written communication skills to effectively guide customers through issue resolution

    • Cybersecurity #TechnicalSupport #RemoteWork #CareerGrowth #DiversityAndInclusion

    "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

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    Technical Support Engineer • Brazil, IN, US

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