Client Benefits Specialist, Employee Health & Benefits

Client Benefits Specialist, Employee Health & Benefits

Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Benefits Specialist at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE : MMC).

A Client Benefits Specialist on the Employee Health & Benefits team at Marsh & McLennan Agency serves as the primary point of contact for customers' benefits enrollment questions and real-time assistance. Their daily responsibilities include researching and collaborating with insurance carriers to resolve client concerns, updating benefit enrollment software, and ensuring accurate data entry. They utilize multiple technology systems to process solutions efficiently and ask clarifying questions to understand and address customer needs effectively. The role demands strong attention to detail, the ability to multitask, and delivering excellent customer service within standard turnaround times, whether assisting with enrollment, ID cards, claim inquiries, or invoice reconciliation.

We'd love to meet you if your professional track record includes these skills :

• High School Diploma required
• 2 years' customer service experience required.
• Proficiency with computer systems and programs. Must be able to navigate across agency management and carrier systems with ease.
• Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future

These additional qualifications are a plus, but not required to apply :

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are :

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority / Female / Disability / Vet / Sexual Orientation / Gender Identity employers.