Call center Jobs in Greensboro, NC

Customer Service Associate Call Center

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance.

Location : Fully remote

Hours : Per diem / as needed based on business needs. Call center may operate between 7 : 00 AM and 7 : 00 PM CST, 7 days a week depending on service level needs.

Primary Purpose : To provide excellent service displaying empathy to vehicle owners and clients regarding claims for multiple lines of business, including but not limited to, expediting the claims process, and providing detailed claim notes on all calls, resolving issues with one call / one person response.

Essential Functions and Responsibilities :

• Assigns new claims to the appropriate claim's handler.
• Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the appropriate system.
• Contacts the customer by telephone, written correspondence and / or the appropriate system regarding documentation required to process a claim, required time frames, and claim status.
• Communicates clearly and professionally with the customer by telephone.
• Makes informed decisions within the parameters of our obligations.
• Handles approximately 40 to 70 outbound and inbound calls daily from customers for a variety of queries.
• Ability to type 35 words per minute (WPM).
• Participates in and maintains a quality service culture within the Customer Service Team.

Additional Functions and Responsibilities :

Qualifications :

Education & Licensing :

Experience :

Skills & Knowledge :

Work Environment :

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental : Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical : Computer keyboarding, travel as required

Auditory / Visual : Hearing, vision and talking.

Technical Requirements :

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is ($18 - $20 USD hourly).

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.