Operations Manager

Operations Manager Position

Trigo Global Quality Solutions is seeking to fill an Operations Manager position in Greer, SC.

Overall Purpose

Ensure the quality service and support of all mission actives at a location they are assigned. Ensure that all Company / Customer mission guidelines are being adhered to and meet quality standards. Organizing and coordinating teams at site level to fulfill jobs / missions, managing the site teams and ensuring good social climate on the site / sites. Support and contribute to the company Quality Policies and QMS.

Reports To

Site Manager

Responsibilities

Client Relationship and Business Development

Establishing and maintaining relationships with customers and site personnel. Daily communications with various stakeholders at the site level. Ensure clear and transparent communication to clients.

Operations

Set up and supervise missions. Staffing of missions. Coordinate changes in missions. Conduct ongoing audits of effectiveness of work being performed. Perform visual, mechanical, and functional verifications to insure compliance to quality standards and specifications. Complete audits to ensure work instructions and policies are followed. Assist Site Supervisors with the training of new employees. Train / Mentor Site Supervisors. Coordinate Site Leaders daily schedules / activities to ensure successful daily operations. Demonstrates commitment to reduce the risk of workplace accidents. Estimating job / mission costs as accurately as possible. Making sure that all required information for contracts, traceability and instructions are well documented, on time, with up-to-date information. Making sure operational management tools, and monitoring tools are up-to-date, with accurate information. Ensuring compliance with established KPI's. Ensuring continuous improvement to optimize services provided and site efficiency. Must comply with local and company Health and Safety legislation, laws, and policies.

Organization and Management

Ensures all site personnel receive corporate communications. Partner with Human Resources for performance and attendance issue resolution. Act as a liaison between Site Manager and site leaders. Create and maintain a 5S working environment. Develop and retaining teams.

Technical

Update daily system entries in company and Customer portals. Create and maintain customer and company reports. Analyzing technical requirements for customers jobs / missions (existing or upcoming). Troubleshoot and problem solve with the supplier and customer for issues pertaining to process flow, new criteria, spikes / spills. Create electronic work instructions and have the ability to navigate company and customer websites and portals. Identify technical resources when needed to anticipate and fully address client needs.

Other

Any other duties as assigned.

Knowledge, Skills, Abilities

Hard Skills

Proficiency in English. Computer skills - Microsoft Office and Outlook. Ability to lift / move 50 lbs. Writing work instructions.

Values and Attitudes

Global team spirit.