Technology Trainer (New York)

Technology Training Specialist - NYC or SF

Overview

This role designs and delivers technology training programs for attorneys and professional staff across multiple offices worldwide. Training is provided in a variety of formatsclassroom, virtual, hybrid, and ad hocand content is maintained in multiple formats to ensure consistency and effectiveness. The position supports firmwide technology adoption and training initiatives, partnering closely with IT teams, business stakeholders, and vendors to drive adoption of applications and tools. Occasional travel to regional offices is required.

Key Responsibilities

• Deliver training on standard hardware, enterprise applications, and specialized legal technology, both in group settings and one-on-one.
• Lead new hire technology onboarding, ensuring consistent orientation and training across all locations.
• Develop and maintain learning resources such as quick reference guides, e-learning modules, video tutorials, and tip sheets.
• Provide technology support through virtual desk-side coaching and office hours.
• Partner with stakeholders to assess training needs and create customized learning solutions.
• Contribute to the design and rollout of new training programs, initiatives, and technology adoption campaigns.
• Regularly update and adapt training content to align with evolving applications, firm priorities, and user needs.
• Use the Learning Management System (LMS) to organize, track, and enhance training programs.

Qualifications

Key Attributes

Benefits

The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.