Patient Financial Services Rep I

Children's Wisconsin Job Opportunity

Children's Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services, and family resource centers. Our reputation draws patients and families from around the country.

We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.

Responsible for answering inbound daily telephone calls within Patient Accounts - Customer Service department, a cross-functional department supporting all areas of Revenue Cycle. As the front line of CHW's revenue cycle, must provide exemplary service to our patients and families showing empathy and compassion while still working to meet the goals of resolving account balances. Responsible for making outbound calls to negotiate payment plan terms, collect outstanding self-pay balances, screen for and process financial assistance applications, and resolves accounts in assigned work queues within billing system Troubleshoots and problem solves patient family billing, payer, payment posting or system issues for all areas of the organization.

• High school education or equivalent. Associates Degree preferred.
• One year related experience in insurance, collections or call center customer service, preferably in a hospital setting.
• Knowledge of claims processing and computerized systems desirable.
• Interpersonal skills necessary to efficiently respond to questions from patients and families regarding hospital financial policies, outside agencies' programs and physician offices to help resolve patient financial issues.
• Ability to hold composure and poise in escalated situations
• Ability to communicate effectively, both verbally and through written correspondences to families, physicians and outside agencies.
• Ability to work as part of a team, demonstrating collaboration and flexibility
• Must have knowledge of all revenue cycle operations and processes
• Must be able to read and interpret insurance explanation of benefits to accurately process work and resolve problems

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and / or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.