Behavioral Health Professional 2

Position Title : Clinical - Behavioral Health Professional 2

Assignment Duration : 6 Months (Possibility to extend or convert)

Work Location : Remote-US

Work Schedule : Sunday-Tuesday 10a-8p, Thursday 6a-4p

Training Schedule : 4 weeks

Week 1 mon-fri 8am-5pm virtual classroom CAMERA ON

Weeks 2-4 candidate will need to be flexible - candidate will have notice

Position Summary :

Provides clinical information and education for inbound calls and outbound calls triages behavioral health crisis calls. Uses established protocols and independent professional judgment. Documents assessment, plans, interventions and results.

Key Responsibilities :

• Answer incoming telephone calls and triage behavioral health need
• Document calls and actions using standard computer software application
• Provide resource and education to non-licensed behavioral health staff
• Schedule and make follow up calls to provide care facilitation
• Promote recovery concepts and inspire hope
• Work with other internal and external agency personnel to meet callers' needs
• Provide professional assessments, interventions within scope of relevant licensure
• Provide information and behavioral health education to callers
• Performs other duties as assigned
• Complies with all policies and standards

Qualification & Experience :

Bachelor's degree or equivalent experience. Master's degree preferred. 1+ years of Behavioral Health experience in crisis interventions, case management, behavioral interventions, therapy, assessment and intake, or related area. Strong computer skills required, including experience with Microsoft Office and / or data entry systems. Must possess and demonstrate strong abilities in data entry, typing, call documentation. Experience in telephonic counseling and / or managed care setting preferred. Must have one of the following : Licensed Professional Counselor; Licensed Clinical Social Worker; Licensed Marriage and Family Therapist; Licensed Psychologist; Licensed Independent Substance Abuse Counselor, Licensed Associate Counselor; Licensed Associate Substance Abuse Counselor; Licensed Masters Social Worker

Education / Certification

MUST HAVE MASTER DEGREE in counseling, Social Work, Marriage, and Family Therapy

Preferred : Licensure

active license from their respective licensing board (Must be from the state in which the candidate resides)

License / Certification : Must have one of the following : Licensed Professional Counselor; Licensed Clinical Social Worker; Licensed Marriage and Family Therapist; Licensed Psychologist; Licensed Independent Substance Abuse Counselor, Licensed Associate Counselor; Licensed Associate Substance Abuse Counselor; Licensed Masters Social Worker;

Preferred : Licensure

Must haves : MUST HAVE MASTER DEGREE in counseling, Social Work, Marriage, and Family Therapy; 2-4 years of Behavioral Health experience in crisis interventions, case management, behavioral interventions, therapy, assessment and intake, or related area. Experience in telephonic counseling and / or managed care setting preferred.

Nice to haves : Call center experience, triage.

Disqualifiers :

Performance indicators :

Best vs. average :