Customer Services Representative I

Job Description

Job Description

Role and Responsibilities

The Customer Service Representative supports sales staff in maintaining and cultivating relationships, processing quotes and orders, and ensuring sales information is entered into the ERP / CRM systems timely and accurately. The essential duties and responsibilities include, but are not limited to :

• Maintain active communications with customers and co-workers regarding sales opportunities and status reports. Document communications within CRM.
• Ensure project quotes or proposals are processed within the CRM in a timely manner while being professional, accurate and meeting customer specifications.
• Verify customer-approved quotes are signed are accompanied with company terms and conditions.
• Verify orders are processed timely and accurately within the ERP system.
• Understanding and being familiar with fabricated ductile iron or pump product components, coatings, specifications, and industry standards.

Qualifications and Education Requirements

Preferred Skills

Additional Notes

COMPENSATION AND BENEFITS

After 30 days of employment, employee is eligible for company benefits including medical, dental, vision, sick pay, vacation accruals, and 401(k). Sick pay and vacation accrual begin once employed.