Customer Service Representative

Job Description

Job Description

Customer Service Associate

Grimes Insurance Agency, Inc. – Lubbock, TX

Are you passionate about helping others and providing top-notch service? Do you enjoy working in a fast-paced, team-oriented environment where your contributions truly make a difference? If so, Grimes Insurance Agency would love to meet you!

We’re looking for a Customer Service Associate who is friendly, detail-oriented, and eager to support our clients with excellence. As the largest independent insurance agency in West Texas, we pride ourselves on serving our community with integrity, professionalism, and personal attention.

What You’ll Do :

Serve as the first point of contact for clients—by phone, email, and in person

Assist clients with policy changes, billing questions, and general account inquiries

Support agents with policy management, documentation, and follow-up tasks

Maintain accurate client records and ensure all information is up to date

Help resolve customer concerns quickly, efficiently, and with care

Build lasting relationships with our clients by being responsive, helpful, and professional

What We’re Looking For :

Previous customer service experience in the insurance industry

Excellent communication skills—both verbal and written

Strong attention to detail and organizational skills

Ability to prioritize tasks and manage time efficiently

A positive attitude, team spirit, and a genuine desire to help others

Proficiency in basic computer programs (Outlook, Word, etc.); ability to learn insurance software

• Must be Licensed

Why Join Grimes Insurance?

Locally owned and operated, with a strong focus on community

Supportive and growth-oriented team environment

Opportunities for advancement and professional development

Competitive compensation and benefits package

If you’re ready to join a company that values people, relationships, and doing the right thing— apply today and become a part of the Grimes Insurance family.