Bilingual Customer Service Representative (Full Time) - Lubbock

Job Description

Job Description

External Applicants : Please apply through Prosperity Bank's Career Center at https : / / www.prosperitybankusa.com / Careers. Applying through any other source may prevent Prosperity from receiving your application.

Internal Applicants : If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP.

Position Overview :

An enthusiastic individual who can provide excellent customer service for inbound calls regarding products, services and inquiries. Guides customers how to use our products and services and provides technical troubleshooting. Builds sustainable relationships through positive and open communications.

Responsibilities :

• Provide thorough, friendly, and effective customer service to all customers in a timely and accurate manner.
• Resolve problems through active listening, empathy and clarifying the customer's needs; determining the cause of the problem, explaining the best solution, submitting correction or adjustment and following up to ensure resolution, when applicable.
• Maintain comprehensive working knowledge of all systems
• Update customer information during and after each call
• Meet personal / customer service team call handling goals
• Notify immediate supervisors of all problems or unusual matters
• Follow communication procedures, guidelines and policies

Minimum Qualifications :

Hours : Monday - Friday 10 : 00am-7 : 00pm Rotating Saturdays : 9 : 00am-5 : 00pm

(Availability to work a flexible schedule which includes all hours of Call Center operation including Saturdays and holidays)

40 hours