Customer Account Representative

Looking for a summer break and a flexible work environment? Join us for a full-time role from October to February, with the option to stay part-time in the summer! If you excel in customer service and want to be part of a great team, apply now!

Company Description

Cutting Edge Firewood (CEF) creates space for people to gather, relax, and connect in memorable ways. We are changing the way people think about firewood and cooking wood. CEF is the first luxury firewood provider in the world, and our brand is loved by people around the country. Not only do we offer a true white glove delivery service, we also deliver the best firewood available. Our products are easy to light, burn bright, create an amazing aroma, smoke less, and contain no bugs, fungus, or mold.

We love great fires, and it turns out a lot of other people do too! Our product line has also expanded to not only serve firewood enthusiasts, but also the outdoor cooking and lifestyle guru. With aggressive plans for expansion, there is an abundance of opportunity for team members in our growing company.

Cutting Edge Firewood is made up of entrepreneurs who are hungry for growth. If you are excited about the possibility of helping build a national brand, solving problems, creating efficiencies, and working hard with a passionate team, consider joining us.

Job Description

As a Customer Account Specialist (CAS), you will communicate with customers via phone, email, online chat, and text. We are constantly welcoming new customers and strive to keep them informed and updated on CEF operations. A successful CAS will be comfortable listening to customers' wants and needs and recommending products that exceed their expectations.

The CAS is the bridge between customers and our delivery service. You will use our software platforms to manage customer accounts, schedule deliveries, and ensure streamlined communications between customers' needs and CEF drivers. The winter season sees an increase in business and will require you to serve and communicate with multiple customers at once. If serving customers, assisting your team members, and contributing to the company's overall growth excites you, then this is the role for you.

Key Responsibilities

• Manage customer communication pre- & post-sale
• Handle incoming phone calls, chats, texts and email correspondence
• Process customer orders
• Maintain up-to-date records for each customer in Salesforce
• Schedule deliveries
• Coordinate shipments to out-of-state customers
• Manage showroom appointments & scheduling

Benefits and Perks

• Summers off or part-time
• Flexible work environment : remote / in-office
• Competitive hourly rate based on experience ($20-25 / hr)
• Overtime pay for any hours worked above 40
• Monthly sales incentives
• 50% discount on all Cutting Edge Firewood products and merchandise

Core Values

• Do the Right Thing

Lead with integrity. Choose what's right every time, even when it's not easy.

• Obsess Over the Customer

Focus on every detail. Go above and beyond to create unforgettable experiences.

• Embody an Entrepreneurial Spirit

Think like an owner. Take initiative, solve problems, and drive results.

• Steward What Matters

Create lasting value. Be intentional with time, money, resources, and relationships.

• Serve Others First

Lead with a servant mindset. Support your team and treat everyone with respect.

• Collaborate with Purpose

Stay consistent and dependable. Communicate clearly and often.

• Bring the Passion

Care deeply about your work and those around you. Always give your best effort.

• Elevate the Quality Standard

Pursue excellence in everything — how you do anything is how you do everything.

Qualifications of a CEF Team Member

Required

• Alignment with Cutting Edge Firewood core values
• Proven customer service experience at a reputable company known for excellent service.
• High attention to detail
• Excellent written and verbal skills
• Tech savvy with the ability to quickly and effectively navigate between multiple communication platforms
• Ability to work AM or PM shifts, Saturdays, and some holidays; will fluctuate with high season and low season.
• Possess & demonstrate excellent independent time management skills
• Ability to complete required tasks despite interruptions
• Successful completion of a background check and drug test

Preferred

• Sales experience
• Salesforce CRM experience

Additional Information

As part of the hiring process, Cutting Edge Firewood may obtain information from third parties concerning prospective employees. Such information may include criminal background checks, motor vehicle driving records, degree verification, and reference checks with past employers, co-workers, and associates. Cutting Edge Firewood will use this information for employment purposes only.