Technical Support Manager

Job Title : Technical Support Manager

Position Summary

The Technical Support Manager is responsible for leading the Technical Support team and serving as the primary technical liaison for both internal and external customers. This position ensures timely and effective resolution of product and quality issues, drives customer satisfaction, and supports the development of technical expertise within the organization. The role combines hands-on technical expertise with leadership, coordination, and cross-functional collaboration to deliver exceptional support and product insight across all customer interactions.

Key Responsibilities

1. Team Leadership and Development

• Manage and lead the Technical Support team, ensuring strong technical performance and customer focus.
• Provide guidance, mentorship, and professional development opportunities for Technical Support personnel to promote individual and organizational growth.
• Allocate resources and coordinate team activities to support customer training, trade shows, audits, and on-site visits.

2. Technical Expertise and Product Support

3. Customer and Quality Issue Management

4. Collaboration and Communication

5. Customer Engagement and Documentation

Qualifications

Core Competencies

Dresser Utility Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military / veteran status or other characteristics protected by law.