Customer Service Engineer - Warren, OH

Overview

Job Title : Customer Service Engineer

Compensation : $62,000 - $80,000 (based on qualifications)

Position Summary

This position is responsible for providing field service for Domino Printing Equipment, providing customer management through commercial awareness, and contributing positively and proactively to the Domino support team.

Location

Field Based

Responsibilities / Essential Functions

• Travel to locations including customers, vendors, and Domino offices
• Provide field service for Domino printing equipment at Ultium Cell Warren OH full time
• Provide onsite technical training on operation, repair and maintenance of Domino products
• Diagnose, troubleshoot and repair system problems at customer sites
• Carry out preventative maintenance service to maximize uptime in line with customer production schedules and equipment specifications
• Provide telephone technical support including rotational after-hours, weekends and holidays on call
• Provide customer management through commercial awareness, focusing on retention and growth
• Display total account management by focusing on what needs to be done and taking the appropriate action
• Initiate proactive action on behalf of the customer
• Provide closed loop feedback on all escalated customer actions
• Develop customer relationships that breed loyalty
• Actively promote the features and benefits of Domino product and aftermarket range
• Actively engage other areas of the business when opportunities exist
• Understand the customers' needs and align DAI resources to deliver value
• Contribute positively and proactively to the Domino support team
• Work well with sales and the internal organization
• Contribute positively to the development of the DAI organization
• Represent Domino in a professional manner at all times
• Fully participate in company meetings including department specific meetings
• Provide effective communication to functional relationship groups
• Be available and responsive to answer queries from sales force regarding fundamental, technical and integration capabilities
• Provide timely response to internal and external customers. Internal customers are defined as any Domino Entity; external customers are defined as any Domino customer
• Manage Domino parts inventory for accuracy and install base profile

What You Need

Education & Experience

Skills & Knowledge

Physical Demands

Health & Safety Concerns

Company Benefits

U.S. Equal Employment Opportunity : Domino Amjet provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training

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