Mutuel Teller- PT (Harrah's Pompano Beach)

Job Description

Responsible for the selling and cashing of tickets and customer relations.

• Responsible for selling and cashing tickets and keeping money boxes balanced.
• Responsible for the issuance of vouchers for the self-service machines.
• Responsible for doing skims / draws / returns at appropriate times.
• Must be able to apply customer service skills to the effective handling of guests to ensure customer satisfaction.
• Responsible for assisting guests with race results, reading programs, advise on types of bets, the issuance of vouchers and on how to wager.
• Track and complete Title 31 and Suspicious Activity reports.
• Assure that guests have a favorable gaming experience.
• Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member and guest information.
• Have complete knowledge of all casino events and promotional activities, and assist as needed.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
• Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.

Perform other duties as assigned or reasonably requested by any member of management.

QUALIFICATIONS

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The statements herein are intended to describe the general nature and level of work being performed and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at any time due to reasonable accommodation, business demand or the request of management. I attest that I have read and understand the job description and am able to perform all the job responsibilities described herein. I will notify Human Resources should this change.

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