Job Description
Job Description
Position Summary : We are seeking a highly organized and detail-oriented Senior Loan Operations Manager (CLS) to oversee the daily operations and administration of the Bank’s commercial loan portfolio. This position plays a critical role in ensuring the accurate setup, servicing, and ongoing maintenance of commercial credit facilities while upholding regulatory compliance and operational excellence. The ideal candidate brings a strong background in commercial banking operations, exceptional leadership skills, and a commitment to delivering superior internal and external client service. This person also has the ability to attract and recruit top-talent to their team.
Key Responsibilities :
Loan Servicing & Administration
- Manage all aspects of the commercial loan servicing life cycle, including loan boarding, payment processing, rate adjustments, renewals, and payoff activities utilizing the FIS-CLS core banking system.
- Ensure accuracy and completeness of loan documentation and data input into the core banking system.
- Oversee collateral tracking, covenant compliance, escrow management, and insurance monitoring for all commercial credit facilities.
- Coordinate the resolution of exceptions, discrepancies, or operational issues promptly and effectively.
Compliance & Risk Management
Ensure all loan servicing activities adhere to internal policies, credit procedures, and applicable regulatory requirements (OCC, FDIC, etc.).Support audit and regulatory examinations by providing documentation, reports, and subject matter expertise.Implement quality control measures to mitigate operational and credit risk within the servicing function.Process Optimization & Reporting
Identify and implement process improvements to enhance servicing efficiency, accuracy, and turnaround times.Produce regular portfolio reports and metrics for management, highlighting trends, risks, and areas for improvement.Collaborate with technology and operations teams to optimize systems, workflows, and automation initiatives.Team Leadership & Collaboration
Lead, mentor, and develop a team of servicing specialists, providing training, coaching, and performance feedback.Partner with Relationship Managers, Credit Officers, Treasury, and Legal to support client needs and resolve servicing-related inquiries.Serve as an escalation point for complex servicing matters requiring judgment and cross-functional coordination.Skills and Experience :
Bachelor’s degree in Business, Finance, or related field ( accounting experienced preferred ).15+ years of experience in commercial loan servicing, commercial banking operations, or related functions.Superior knowledge and experience of the FIS-CLS core banking system is required.Proven track record of managing loan servicing teams or processes in a commercial banking environment.Strong knowledge of loan documentation, collateral requirements, regulatory compliance, and credit operations.Exceptional attention to detail, organizational skills, and ability to manage multiple priorities.Excellent communication and interpersonal skills with a focus on client service and cross-department collaboration.Proficiency with commercial banking systems and loan servicing software.Familiarity with industry regulations and compliance standards.Excellent analytical and problem-solving skills.Ability to work independently and as part of a team.Strong attention to detail and organizational skills.Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and audit software.Excellent written and verbal communication skills.Ability to travel to various sites as required by the role.Position Type :
This position is a full-time, exempt position. Typical work hours are Monday through Friday, 8 : 00am to 5 : 00pm.
Direct Reports :
This position is responsible for managing direct reports.
Travel :
Some travel is expected for this position.
