Field Service Representative

Field Service Representative

Ascentek provides an environment where you can love what you do and be your best every day. What you will enjoy by being a part of a 2024 USA Great Place to Work certified company : Salary, Full time, Mon-Fri Medical Plan options, including fertility coverage and free mental health and telehealth coverage Dental and Vision Insurance FSA / HSA options Paid parental leave Company-provided short-term disability, long-term disability, and life insurance Supplemental Insurances, including accident, critical illness, hospital, and supplemental life insurance 401(k) with a generous company match Pet Insurance Benefits Tuition reimbursement 21 Paid Days Off 7 Paid Holidays Short-Term Incentive Plan (STIP), ask your Talent Partner for details Dress For Your Day (casual dress environment) Work Your Way (hybrid work) - Three days on site with anchor day on Wednesdays Paid comprehensive on-the-job training Company provided phone Company provided computer Career advancement opportunities

The Field Service Representative is responsible for servicing the day to day operations of existing A0-A3 customers by ensuring customer satisfaction through effective inventory management, order processing and problem solving. The role will be measured primarily on account retention, profitability and share of wallet growth. As part of providing a high-level of customer satisfaction, the Field Service Representative will be the customer go to for all Ascentek services and products and working closely with Account Sales Executives to onboard new accounts.

Order Processing : Accurately, effectively and efficiently processes customer orders within established lead time parameters. Follows a consistent routine entailing timely follow-up and good organizational skills.

Inventory Management and Account Servicing : Utilizes inventory management processes and tools to help ensure that the right product is in the right place at the right time. Monitors, checks, samples and manages customer inventory. Fields customer calls; firefights and trouble-shoots customer issues / concerns. Labels customer tanks accordingly. Educating customers on proper products, storage, and handling. Liaison between the customer and their OEM. Ability to create and present proposals and TCO spreadsheet sheets. Ability to visit 10-25 customers in a day. Problem Solving : Ability to get at root causes of problems and develops solutions to bring to resolution. Input workorders for equipment and services. Performance Analysis : Ability to diagnose performance gaps and utilize reporting.