Quality Manager

Summary This position will be responsible for the implementation and management of the company’s total quality management process, developing quality procedures, implementing quality training and communicating the results of the quality efforts for processes, materials, and products.

Essential Duties and Responsibilities :

• The essential duties and responsibilities include the following.
• Other duties may be assigned.
• Lead and manage the development, implementation and maintenance of all supplier quality activities including processes and procedures, supplier development and monitoring of existing suppliers.
• Develop and implement quality engineering methods and procedures for inspection, testing and evaluation.
• Establish strategic direction for quality-related activities to align with the company business initiatives.  Analyze and evaluate quality processes to identify improvement opportunities and review new processes for possible integration.
• Audit work procedures and QA procedures and promote the standardization of both.
• Conduct technical and statistical investigations to resolve and correct quality-related issues.
• Perform data gathering, analysis, and distribution of quality-related data to aid in identifying improvement opportunities.
• Develop policies and procedures for inspection of products; establish a Vendor Certification Program with Purchasing.
• Lead corrective action teams for customer complaints.
• Lead and manage ISO or other certification programs to ensure compliance.
• Write training policies and manuals on quality issues.
• Promote quality partnerships with suppliers and customers.
• Make Quality comprehensible and sustainable without being cost prohibitive or intrusive to day-to-day operations.
• Supervisory Responsibilities                                       Sets expectations and ensures accountability for quality department as a group and as individuals.
• Identifies performance issues, addresses them with employees, and communicates said issues to Human Resources.
• Develops and implements performance improvement plans.
• Analyzes current personnel and technology resources, identifies needs in both, and works with Human Resources and Finance to develop additional capabilities when needed.
• Responsible for setting and maintaining expectations with employees that guarantee results commensurate with the guidelines set by the Head of Quality Department.
• Responsible for the training of new technicians from both a skill set and experienced-based perspective.
• Works with employees to create short and long-term career development plans.
• Administers personnel functions including recruiting, hiring, review and approval of job descriptions, selection and placement of personnel, performance reviews and evaluations, and compensation planning.

Sphere of Interaction This position interacts and interfaces with all staff and leadership as well as :

Education and / or Experience                                       Required :

Preferred :