Job Description
Job Description
Foot and Ankle Clinics of Arizona is one of the largest physicians-owned podiatry practices in Arizona. We are happy to share our expertise with the patients and communities we serve.
Through service, kindness, and professionalism we strive to facilitate life changing healthcare to all. If you want to join the cause and be part of the Foot and Ankle Clinics of Arizona team, we encourage you to continue by applying.
This is a full-time schedule; Monday-Thursday 8am- 5pm and Friday 8am 2 pm.
POSITION SUMMARY
This position serves as the first point of contact between patients and the practice. Coordinates and guides patient visits through accurate data input of new referrals and management of incoming phone calls.
Performs various functions including scheduling, managing incoming and outgoing phone calls, gathering patient demographic information, and validating insurance information is inputted correctly.
Routes phone calls to appropriate departments and provides exceptional customer service.
CORE FUNCTIONS
1. Receives all incoming calls from both internal and external lines. Documents messages and routes to appropriate clinical staff.
Transfers calls as necessary. Ensure documentation in medical record is complete.
2. Accurate data entry, confirm patient demographics and insurance information.
3. Schedule and re-schedules patient’s appointments,
4. Expected to perform daily work tasks with minimal supervision. Additional training and guidance are available as needed for non-routine tasks.
Required to always practice and display outstanding customer service and professionalism to all patients and staff members.
5. Must be able to utilize separate computer programs
MINIMUM QUALIFICATIONS
- High school diploma / GED or equivalent working knowledge.
- Requires a demonstrated ability to multi-task between heavy phone volume, multiple computer systems.
- Must perform accurate data entry.
- Able to work on a computer sitting for 8 hours a day.
PREFERRED QUALIFICATIONS
- Bilingual (English and Spanish)
- 6 months experience working with medical insurance.
- 6 months’ experience working in the medical field.
- Call center experience is a plus..
- Additional education and / or related working experience
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