Support Specialist (Weekend Shift)

Support Specialist

Replit is the fastest way to turn ideas into software. With our powerful AI-powered Agent and Assistant, anyone can create and launch apps from natural language in just one click. Build and deploy full-stack applications directly from your browserno setup required. Never written a line of code in your life? No problem. Replit makes software creation accessible, collaborative, and lightning-fast. Join us in our mission to empower the next generation of builders.

As a Support Specialist you are at the forefront of helping those developers create. On a given day you'll help folks with all sorts of things ranging from billing and account questions to general Replit usage questions. You will help bubble up what is important to Replit's engineering and Product teams, and what needs improvement to your own team.

You will work on a small, global team of support specialists and engineers united by Replit's mission to make the next billion software creators. Together, you'll ensure developers worldwide have the support they need to bring their ideas to life.

In This Role You Will

• Work directly with Replit customers via support tickets to solve account, billing, and product issues
• Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit
• Directly contribute to the Support Knowledge Base
• Look for, lead, and ship improvements to how the support team operates
• Help on-board new members of the support team
• Work a weekend shift with the expectation that this will be your standard schedule for the foreseeable future

Required Skills and Experience :

Nice To Have :

Tools + Tech Stack For This Role :

This Role May Not Be A Fit If :

Full-Time Employee Benefits Include :

Want to learn more about what we are up to?

Interviewing + Culture at Replit

To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.

This is a full-time role that can be held from our Foster City, CA office. The role has an in-office requirement of Monday, Wednesday, and Friday.