Assistant Stewarding Manager

Job Description

Education

• College degree in hotel or business administration are required.
  

Experience

• Extensive experience in similar 5 star/5 Diamond establishment
• Extensive experience in a similar operational area
• Strong experience in a leadership role (is preferred)
• Previous experience in a Union environment an advantage
• Functional Knowledge
  The specific strategic or operational knowledge needed to perform the job
  * Ability to coordinate complex inventorying of equipment and maintian pars based on budgetary guidelines
  * Must be able to speak, read, write and understand the primary language (s) used in the workplace
  * Requires strong communication skills, both verbal and written
  * Hotel or Industry & legislation: Health & Safety, licensing; employment law
  * Knowledge of Food Service techniques and cost controls such as labor, productivity, food cost and other expenses
  * Budgetary Analysis capabilities required
  * Ability to supervise subordinate staff, including but not limited to, assignment of duties, evaluating service, and taking disciplinary action when necessary

Leadership Competencies

• People Management and development
• Influence
• Communication
• Developing relationships
• Planning for Action
• Analyzing information
• Decision Making
• Business Development
• Motivation

Business management

• Profitable business
• Service Excellence
• Quality/Improvement
• Employee satisfaction

Starting Salary: $65,000

Requirements

Purpose of Role

• To oversee and direct Stewarding in order to exceed guest and The New York Palace expectations, enhance brand image and maximize short & long term profitability
• To set direction and provide strategic oversight of Stewarding within the Food & Beverage Division to achieve consistently high levels of service; provide a safe and sanitary work environment; build strong relationships with employees and ensure financial success by maintaining and protecting the assets of the hotel

Core Job Responsibilities

• To contribute to the direction and provide inspirational leadership with the teams in Stewarding in order to maximize individual and team potential and develop future capability
• To guide and inspire exceptional team performance & mentor managers, supervisors & team members in Stewarding
• To build team capability, knowledge and resources to meet short and long term business objectives
• Mentor, train and coach team members, oversee new hires and track team training
• Manage operational coverage, work load and resource distribution within and across teams
• Interviewing, hiring and succession planning of staff: manage vacation, payroll and other
• Monitor and evaluate team performance
• Maintain a monthly, quarterly and annual inventory of glassware, china and silverware.
• To support strategic planning & long term development operational, financial and service goals of Stewarding
• Enhance services and standards for Stewarding
• Accountability for day to day P&L in Stewarding
• Instrumental in attracting and retaining loyal guests through close working relations with Sales & Marketing
• Anticipate future guest trends and align services offered in Stewarding
• To act as a key spokesperson for Stewarding in order to achieve Hotel vision & build and enhance positive brand image -- with internal and external guests
• Develop innovative solutions to enhance communication of guest & service information
• Trouble shooting in complex service situations
• To oversee the facilitation of the Guest experience to exceed the expectation of a luxury hotel
• Plan and prepare with team for guest events and coordinate unique requirements, to meet the guests needs
• Identify, customize and deliver individual guest requirements.
• Ensure a sanitary environment is provided and maintained at all times
• Ensure the safety of the employees by providing proper equipment/material and educating staff for proper chemical usage