Senior Salesforce QA Lead

We are seeking an accomplished Senior Salesforce QA Analyst to become an integral part of our Customer Experience technical delivery team. In this role, you will be responsible for testing all aspects of our global Salesforce platforms and ensuring the highest quality of delivery is being provided to our business partners. Additionally, you will be responsible for working closely with the IT delivery managers from different portfolios across IT and coordinating testing processes with other CPQ and ERP platforms. We have active projects in Sales, Marketing, Customer Service, Field Service, Contract Management, Finance, and CPQ.

What You'll Do

Validate data security and sharing rules in Salesforce, ensuring strict alignment to user profiles and public groups.

Test and validate reports and dashboards based on roles and role hierarchies.

Verify Salesforce standard and custom objects, page layouts, field validations, and user access according to defined profiles.

Validate workflow rules, approval processes, and validation rules to ensure flawless performance.

Apply Data Loader to insert, update, and bulk import / export data from Salesforce.com objects.

Conduct data migration between environments and validate data accuracy.

Develop test scripts and cases, logging defects in the QC environment.

Perform various testing methods, including GUI, functional, regression, retesting, usability, acceptance, and smoke testing.

Collaborate with QA team members, developers, project managers, and clients to resolve issues.

Participate in technical and use case review meetings, supplying valuable insights.

Engage in user acceptance testing to ensure functionality meets business requirements.

Review functional requirements, test case scenarios, and test cases for completeness.

Send daily status reports to QA managers, team members, and developer teams.

Coordinate with onsite / offshore teams, conduct knowledge transfers, and provide support as needed.

Prepare documentation on testing progress, test coverage, and status updates for various teams.

Test Salesforce1 Mobile App, custom objects, fields, page layouts, custom tabs, reports, and other components.

Test Salesforce.com setup, configuration, and customization.

Run database queries in Workbench for test data into Salesforce.

What We're Looking For

Bachelor’s degree or equivalent experience in Computer Science, MIS, or Engineering.

2+ years of Salesforce QA Testing experience.

5+ years in medium to large enterprise IT environments.

Profound understanding of Salesforce testing procedures and methodologies.

Established track record in developing test plans, test cases, and scenarios.

Expertise in developing test classes using Salesforce Apex.

Skilled in using Salesforce debug logs for troubleshooting and root cause analysis.

Solid understanding of the end-to-end testing process in Salesforce environments, including system integration.

Experience with API testing and validation.

Deep understanding of Salesforce functionalities and limitations.

Experience setting up regression testing processes and frameworks, including UI, backend, and Salesforce components.

Ability to define and report QA metrics for defined releases.

Experience with automation testing tools such as Selenium and Bitbucket pipelines.

Effective analytical skills and advanced written and verbal communication skills.

Experience with SaaS and on-premises software platforms.