Technical Services Manager

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• WHO WE ARE :
• Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.Your Opportunity Starts Here.# This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager. Helpdesk Support Why Join Imagine being the first point of contact for our customers when they need help with their banking services. As a Helpdesk Support, you'll have the opportunity to make a real difference in their lives by providing timely and effective solutions to their problems. You'll be part of a team that's dedicated to delivering exceptional customer service and building long-term relationships with our customers. How you succeed To succeed in this role, you'll need to be able to listen actively, empathize with our customers, and provide clear and concise solutions to their problems. You'll need to be able to work well under pressure, manage multiple calls and emails simultaneously, and maintain a high level of productivity. By doing so, you'll be able to resolve customer issues efficiently and effectively, and contribute to the overall success of our customer service team.What you doAs a Technical Services Manager, you will be responsible for supervising and overseeing activities related to the infra managed services / platforms. Your role will involve troubleshooting hardware and software issues, ensuring smooth operation of IT systems, and enhancing user experience. You will also act as the role of Macau onsite coordinator for all group projects including end user pilot test, trouble shooting, local onsite support and post-live activities etc.- Ensure risks identified in Vulnerability Assessment will be addressed promptly.- Conduct regular maintenance and updates to ensure infrastructure / services / platforms are secure.- Manage endpoint security, including antivirus, encryption, and device management.- Act as the local project manager / coordinators for group projects and facilitate local technical support.- Collaborate with SG and HK IT teams to ensure seamless integration and operation of IT services.- Participate in IT projects and initiatives to improve end-user services and infrastructure.- Provide first-line technical support to end users, resolving hardware, software, and network issues.- Install, configure, and maintain end-user devices such as desktops, laptops, printers, and mobile devices.- Document and track support requests, resolutions, and follow-up actions.- Perform risk assessments and implement mitigation strategies.Who you are - Diploma or above in Computer Science, Information Technology or equivalent- Extensive experience in helpdesk or workspace technology or infrastructure role - Certifications such as CISA, CISSP, CompTIA A+, Microsoft Certified : Modern Desktop Administrator Associate, or similar are a plus- Sound knowledge of Windows administration (e.g. Active Directory, SCCM, OU Policy…etc) Some hands-on experience in VMWare, ESXi, Microsoft IIS, MySQL, Tomcat, RHEL, Cisco, Palo Alto, CheckPoint, or similar are a plus. Advanced excel skills are desirable - Logical, analytical and diligent- Strong communication and interpersonal skills Who we are Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. What we offer Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.# # #
• What we offer :
• Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

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