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Homeboy Industries
Auto Repair Shop ManagerHomeboy Industries • Los Angeles, CA, US
Auto Repair Shop Manager

Auto Repair Shop Manager

Homeboy Industries • Los Angeles, CA, US
30+ days ago
Job type
  • Full-time
Job description

Automotive Shop Manager

Homeboy Industries provides hope, training, and support to formerly gang-involved and recently incarcerated people, allowing them to redirect their lives and become contributing members of our community. Job Summary: Homeboy Industries is actively exploring acquiring an auto repair shop. We are seeking a mission-driven, business-minded leader to run and scale this operation from day one. This is an opportunity to run your own shopwith full operational autonomywhile building a workforce training pipeline that transforms lives. You will have:

  • Authority over P&L, hiring, pricing, workflow, and vendor relationships
  • Support from Homeboy's central HR and finance teams
  • Opportunities for professional development and advancement as the shop scales into multiple locations

Responsibilities:

  • Run all shop operations, from facility upkeep and parts ordering to hands-on maintenance, as the flow of business requires
  • Oversee financial performance of the shop, including labor efficiency, parts margins, ARO, and overall profitability
  • Build and refine standard operating procedures (SOPs) to ensure consistent quality and scalability
  • Develop and maintain relationships with fleet clients, referral partners, and community stakeholders
  • Schedule appointments and generate estimates in person and over the phone
  • Effectively communicate to the customer the timeline of repair and maintenance
  • Guide the entire customer service experience, from the service drive until the vehicle is turned back to the customer
  • Create a culture of excellence, honesty, and teamwork
  • Document repair and maintenance changes on repair order in the approved manner
  • Resolve customer complaints and questions
  • Personally conduct maintenance
  • Work with fleet managers to create and execute maintenance plans for corporate accounts
  • Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business, cultivating long-term clientele
  • Ensures that all required documentation is completed and in compliance with regulations and standards
  • Train new mechanics from Homeboy Industries
  • Stay current with the latest technologies and repair techniques
  • Ability to work well in a process-driven environment
  • Provide quarterly updates to a board of advisors

Qualifications:

  • 10+ years of experience as an automotive technician/service writer required
  • Track record of improving shop efficiency, growing revenue, or turning around underperforming operations
  • ASE Certifications preferred
  • Excellent interpersonal skills to interact professionally with customers, vendors, and staff
  • Must bring your own tools
  • Bilingual a PLUS!

Compensation: $75,000-$85,000 starting salary, depending on experience level, with bonus potential based on shop profitability and operational performance. Two weeks PTO (Vacation + Sick leave) Health benefits.

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Auto Repair Shop Manager • Los Angeles, CA, US

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