Operations Audit Support

Overview

Property management, multifamily housing experience REQUIRED. 1-2 years' previous experience with Apartment Industry software (Yieldstar / RealPage / Onesite / Yardi, etc.) is REQUIRED. Strong technical, analytical, communication and customer service skills required. Ability to manage multiple tasks with exceptional attention to detail. Ability to be a self-starter and a team player.

Responsibilities Include

• Analyze problems and requests to identify permanent solutions, user training needs, Service Desk process improvement, and recommendations to eliminate business interruptions
• Reviewing, troubleshooting and supporting end users and admin support via our ticketing system
• Field requests for technical assistance, record them in a ticketing system, and resolve issues in accordance with operations manual and departmental expectations
• Exhibit aptitude in troubleshooting hardware and software on a level 1 cognitive understanding
• Review lease files for compliance and accuracy (implementing the attachment of documents in software similar to Yieldstar / RealPage)
• Monitor and support the implementation of compliance programs, including policies and practices as they relate to the company's affordability requirements
• Ensure that the company conducts rental / leasing activity in compliance with all regulatory requirements and alert in a prompt and proactive manner any identified risks to Senior Management of Property Operations
• Investigate discrepancies and issues found within the files
• Perform all the above and other duties as assigned in accordance with applicable laws and company policies

Qualifications

Benefits

Location

8223 Willow Place Dr S, Houston, TX 77070

Seniority level

Employment type

Job function

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