Service Manager

Description :

Base Salary Range : $85,000-$130,000

Annual Bonus : 10-15%

Reports to Technical Service Director

Direct Reports Field Controls Engineers, Service Technicians

Remote : Remote options

Status Exempt

Company Website : www.pacteon.com

ABOUT PACTEON

Pacteon Group provides one source for best-in-class automation focused on end of line packaging solutions, providing the highest-level customer experience. Through a broad range of robotic and non-robotic equipment, ability to integrate solutions seamlessly across portfolio companies, and full sales and service coverage, Pacteon is uniquely positioned to design flexible and custom solutions for your automation needs. For more information on Pacteon, please visit www.pacteon.com .

OUR CORE VALUES

We believe and live our Core Values, our IPACT :

I ntegrity

P ride

A ccountability

C ustomer Service

T eamwork

Our Pacteon Promise is We make it right. As our customer's one source for end-of-line packaging solutions, everyone plays an important role in making that happen.

We provide internal growth paths for our employees and support them in their professional development goals. Diversity is important to us; we are proudly an Equal Opportunity Employer striving for innovation and growth both for our employees and our Company.

SUMMARY AND PURPOSE

• Effectively collaborate with internal stakeholders to supply best-in-class customer service to our end users and integrators.
• Grow Service Revenues through pro-active initiatives including but not limited to Predictive Maintenance, Preventative Maintenance and Training.
• Meet Pacteon's quality standards while maintaining working knowledge of relevant technologies and best practices.

KEY RESPONSIBILITIES :

PROFESSIONAL QUALIFICATIONS

o High School diploma or equivalent

o Associates or Bachelor Degree preferred

o At least 3 years of relevant management experience.

o Technical background with relevant experience in packaging machinery or equivalent.

o Effective problem-solving skills.

o Proven ability to work in a cross functional team environment.

o Ability to thrive in a fast paced, ever changing team environment.

o Highly effective time management and personal organization.

o Excellent communication skills including conflict management.

o Demonstrated strong attention to detail while multi-tasking to achieve quality, timely completion of tasks.

o Ability to operate a computer.

o A Results Oriented attitude coupled with a strong sense of accountability.

o Change Management

o Growth Orientation

BENEFITS

PHSICAL REQUIREMENTS & WORK REQUIREMENTS

Requirements :

Physical Requirement Never Sometimes Frequently

Sitting X

Standing / Walking X

Lifting / Carrying Upto 10 lbs X

Lifting / Carrying Upto 30 lbs X

Pushing / Pulling X

Keyboarding X

Gross Manipulation X

Fine Manipulation X

Driving X

Stooping X

Speaking X

Hearing X

Near Visual Acuity X

Compensation details : 85000-130000 Yearly Salary

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