Customer Service Support Associate
Border StatesChantilly, VA, US11 days ago
Job type
- Full-time
Job descriptionAttends training programs, as required. Assists with branch meetings, when needed. May assist with orders and provide proactive customer service sales and service functions including order entry, expediting, pricing, and follow-up on customer inquiries, as requested. May provide backup for answering the in-coming telephone calls efficiently and in a friendly manner. May assist with the development of quotations and request bid or performance bonds for customers within company profit objectives and guidelines. Minimum of a two-year business, accounting or office degree preferred or the equivalent in work experience. Prior knowledge of general accounting duties, operating a variety of office equipment and a switchboard with the ability to perform various data entry projects preferred. Ability to read, write and speak in English preferred. Prefer good working knowledge of PC for Windows, Microsoft Office (Excel and Word), Internet, Email and SAP software. Excellent interpersonal, written and verbal communication, reading, and customer service skills are preferred with the ability to effectively plan and organize. Excellent customer service skills include being competent, accurate, responsive and engaged. Lift from Waist : 10 to 25 lbs. - Not at all 26 to 50 lbs. - Not at all 51 to 75 lbs. - Not at all 75 to 100 lbs. - Not at all 100+ lbs. - Not at all Lift from Floor : 10 to 25 lbs. - Frequently 26 to 50 lbs. - Occasionally 51 to 75 lbs. - Not at all 75 to 100 lbs. - Not at all 100+ lbs. - Not at all Carried for Distance : 10 to 25 lbs. - Not at all 26 to 50 lbs. - Not at all 51 to 75 lbs. - Not at all 75 to 100 lbs. - Not at all 100+ lbs. - Not at all Sitting (a continuous period of being seated) - Continuously Standing (for sustained periods of time) - Frequently Walking (moving about on foot to accomplish tasks) - Frequently Bending / stooping (downward and forward) - Occasionally Crawling (moving about on hands and knees or hands and feet) - Not at all Climbing / Walking Stairs (ascending or descending) - Frequently Reaching (extending arms in any direction) - Frequently Crouching / squatting (bending the body downward and forward by bending leg and spine) - Occasionally Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally Balancing (maintaining body equilibrium to prevent falling) - Occasionally Repetitive motion (substantial movement (motions) or the wrists, hands, and / or fingers) - Continuously Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally Pushing / Pulling (using upper extremities to press against or draw or tug) - Occasionally Grasping (Applying pressure to an object with the fingers and palm) - Continuously Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously Talking (expressing or exchanging ideas by means of the spoken word) - Frequently Driving (the control and operation of a motor vehicle) - Occasionally Desk work (work usually performed at a desk) - Continuously Use of a computer - Continuously Use of a telephone - Frequently Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously Exposure (to adverse weather & temperature conditions) - Not at all Travel (travel needed to perform job duties) - Occasionally
Customer Service Support Associate
Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard work. This position will be located in Chantilly, VA no other at this time.
Job Summary
Supports the day-to-day operations of the Inside Sales Staff in promoting sales and technical assistance. Participates in the marketing and sale of Border States' products and services, provides input regarding pricing, products, competition and procedures, assists with various projects and greets and assists customers and vendors who personally come in to BSE.
Responsibilities
Essential Functions :
- Work closely with Customer Service Reps and marketing staff to meet and exceed Branch sales and gross profit objectives.
- Actively participates in the marketing and sale of Border States' products and services.
- Consistently provides responsive, quality service to meet and exceed customer expectations.
- Provides input to BSE personnel on customer needs or concerns regarding pricing, products, competition and procedures.
- Assists with various projects throughout the branch including data entry projects using SAP, Email, Microsoft Office software and / or other third party software and other office related duties as assigned.
- Greets and assists customers and vendors who personally come in to BSE.
Non-essential Functions :
Qualifications
Skills and Abilities
Physical Requirements
Frequency at which you would carry / lift in a typical day : Occasionally 0 33% Frequently 34 66% Continuously : 67 100%
Physical Activity
Frequency at which you would do the following in a typical day :
Additional Information
This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer's discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.
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Customer Service Associate • Chantilly, VA, US
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