Technical Support Specialist

Kelly Science, Engineering, Technology & TelecomWestborough, MA, United States

1 day ago

Job type

Full-time

Job description

Important information : To be immediately considered, please send an updated version of your resume to somp767@kellyservices.com

Title : Technical Support

Location : Westborough MA 01581

Duration : 12 months

W2 Contract (No C2C)

Pay rate : Can go up to $32 per hour

Shift -

8am-4pm

Top 3 must haves - Customer Service Skills, Troubleshooting experience, multi-tasking skills

Troubleshoot user problems at the desktop.

Knowledge of PC hardware, software and networking issues.

Independently resolves hardware break-fix issues, network connectivity and application related questions for third party products.

Escalates or perform server functions, particularly related to resolving issues at the desktop as well as TCP / IP connectivity and IP set-ups.

Coordinates with the appropriate subject matter experts to obtain assistance to resolve concerns for proprietary applications of the client.

Assist Project Managers in the end to end process for destination moves and hardware / software upgrades. Includes client interviews, technology evaluations and recommendations, developing integration requirements, application configuration / distribution, UAT, on site resource management, technical training and Day One support.

Technical Support Specialist (Senior Level) Job Duties :

Evaluates system potential by testing compatibility of new programs with existing programs.

Evaluates expansions or enhancements by studying work load and capacity of computer system.

Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.

Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications.

Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.

Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs.

Performs and / or attends hardware / component factory acceptance testing.

Places software into production by loading software into computer; entering necessary commands.

Places hardware into production by establishing connections; entering necessary commands.

Maximizes use of hardware and software by training users; interpreting instructions; answering questions.

Maintains system capability by testing computer components.

Prepares reference for users by writing operating instructions.

Maintains historical records by documenting hardware and software changes and revisions.

Maintains client confidence and protects operations by keeping information confidential.

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Contributes to team effort by accomplishing related results as needed.

Technical Support Specialist (Senior Level) Skills and Qualifications :

Problem Solving

Presenting Technical Information

Process Improvement

Software Maintenance

Software Testing

Network Design and Implementation

Load Balancing and Scalability

Vendor Relationships

Software Performance Tuning

Network Performance Tuning

Database Performance Tuning

Create a job alert for this search

Technical Support Specialist • Westborough, MA, United States

Related jobs

Promoted

Technical Support Specialist

Kelly Science, Engineering, Technology & TelecomWestborough, Massachusetts, United States

Full-time

To be immediately considered, please send an updated version of your resume to.Location : Westborough MA 01581.Pay rate : Can go up to $32 per hour. Customer Service Skills, Troubleshooting experience...Show moreLast updated: 1 day ago

Promoted

Direct Support Professional

The Arc of OpportunityFitchburg, MA, US

Full-time

The Direct Support Professional provides light to medium maintenance and domestic functions associated with residential programs, including personal care needs of the individuals supported, cleanin...Show moreLast updated: 30+ days ago

Promoted

Recovery Specialist - Part-Time

Catholic Charities ccwLeominster, MA, US

Part-time

This individual will provide guidance and direction to residents and oversee resident activities to ensure conformance with program policies and participate in ensuring the day-to-day operations of...Show moreLast updated: 30+ days ago

Promoted

Technical Support Specialist II : Hemostasis, 2nd Shift, Remote (Sunday-Thursday evenings)

WerfenBedford, MA, United States

Remote

Full-time

Bedford - 180 Hartwell Road Bedford, Massachusetts 01730 United States.Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specia...Show moreLast updated: 24 days ago

Promoted

Recovery Specialist-3rd Shift

GAAMHAGardner, MA, US

Full-time

Join GAAMHA as a Recovery Specialist at The Carl E.Dahl House – A Co-Occurring Enhanced Recovery Home and Therapeutic Farm Community for Men. Are you ready to make a lasting impact in the live...Show moreLast updated: 1 day ago

Promoted

Recovery Specialist-Per Diem

GAAMHAGardner, MA, US

Full-time

Promoted

Support Specialist

Aya HealthcareNeedham Heights, MA, US

Full-time

Shifts are subject to change and will be discussed in the interview.High school diploma or equivalent required.Bachelor of Science degree, strongly preferred (chemical, physical, biological or clin...Show moreLast updated: 30+ days ago

Promoted

Team Leader - Agape HIV Support Services

Community Care AllianceWoonsocket, RI, US

Full-time

Position Description : The Agape program has been serving individuals with HIV / AIDS since the 1990s.Agape's meaning is "pure love. We are searching for a Team Leader who has a passion for sup...Show moreLast updated: 1 day ago

Promoted

Day Support Specialist - Immediate Start! up to $20 / hr

Delta-T Group Inc.Wrentham, MA, US

Temporary

Our Client is seeking Day Support Specialists in the Wrentham.Hours are Monday through Friday from 8 : 30 am to 2 : 30 pm. Contractor's experience, education, availability, and skills.SUMMARY OF CLI...Show moreLast updated: 30+ days ago

Promoted

Technical Support Specialist II : Hemostasis (Monday-Friday, Evening shift, 4PM-12AM)

WerfenBedford, MA, United States

Full-time

Promoted
New!

NetSuite Integration Technical Specialist

Buyers Edge Platform, LLCWaltham, MA, US

Full-time

The NetSuite Integration Technical Specialist will be responsible for implementing, integrating, and maintaining NetSuite ERP and related financial systems. This role plays a critical part in buildi...Show moreLast updated: 2 hours ago

Promoted

Transaction & Buyer Support Specialist

Your Home Sold Guaranteed Realty, The Nathan Clark TeamSmithfield, RI, United States

Full-time

Do you thrive in a high-energy real estate environment? Are you the go-to person who keeps everything running smoothly behind the scenes?. Were looking for a driven, detail-oriented Transaction Supp...Show moreLast updated: 30+ days ago

Promoted

Direct Support Professional 3 (DSP3)

BridgewellLittleton, MA, US

Full-time

Bridgewell delivers support through community housing, day programs, outpatient treatment, recovery services, education, and employment training. We're committed to helping people in need, from ...Show moreLast updated: 30+ days ago

New!

Technical Support

NARIK CONSULTING, LLCWoonsocket, Rhode Island, United States

Full-time

Quick Apply

Position : Technical Support Specialist.NARIK CONSULTING, LLC is a leading provider of IT solutions and services for businesses of all sizes. We are currently seeking a highly motivated and skilled T...Show moreLast updated: 14 hours ago

Promoted

Technical Support Specialist

VirtualVocationsLowell, Massachusetts, United States

Full-time

A company is looking for a Technical Support Specialist for the LATAM region.Key Responsibilities Efficiently manage tickets and escalations through Jira and Slack Diagnose, troubleshoot, and re...Show moreLast updated: 30+ days ago

Promoted

Technical Support Specialist II : Hemostasis (Monday-Friday, 9 : 30 AM - 6 : 00 PM)

WerfenBedford, MA, United States

Full-time

Promoted
New!

HubSpot Support Specialist

VirtualVocationsWorcester, Massachusetts, United States

Full-time

A company is looking for a HubSpot Support Specialist to maintain, optimize, and advance their HubSpot CRM platform.Key Responsibilities Support ongoing data hygiene, including de-duplication and...Show moreLast updated: 13 hours ago

Promoted

Senior Technical Support Specialist

Jeanne D'ArcLowell, MA, United States

Full-time

Jeanne DArc Credit Union offers competitive wages, excellent benefits, a pleasant working environment, and career growth and advancement opportunities. We count on our valued workforce to be profess...Show moreLast updated: 3 days ago

Promoted

Technical Specialist

AppleBurlington, MA, United States

Full-time

Apple Retail is where the best of Apple comes together.We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared res...Show moreLast updated: 3 days ago

Promoted

Direct Support Professional - AWC II

The Arc of OpportunityFitchburg, MA, US

Part-time

Job Posting : Agency With Choice – Direct Support Professional.Hours : Part-time position of 12 hrs – Leominster, MA.Additional hours available, if desired. Join Our Dynamic Team at The Ar...Show moreLast updated: 28 days ago