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Sunrise Systems
EHR Helpdesk Analyst 2nd ShiftSunrise Systems • Remote, NC
EHR Helpdesk Analyst 2nd Shift

EHR Helpdesk Analyst 2nd Shift

Sunrise Systems • Remote, NC
30+ days ago
Job type
  • Temporary
  • Remote
Job description

Job Title: Helpdesk Analyst – nd Shift
Job ID: -
Location: Remote
Duration: Months Contract
Shift: PM – :PM EST

Description:

Seeking a Helpdesk Analyst to provide advanced technical support for Epic EHR and clinical applications across state-operated behavioral healthcare facilities. Role involves troubleshooting Epic and non-Epic issues, supporting end-users, and ensuring system reliability.

Responsibilities:
  • Support Epic applications, workflows, access, and integration issues
  • Provide remote desktop support (computers, printers, mobile devices)
  • Manage incidents via ServiceNow, ensure SLA compliance
  • Assist with Epic account provisioning, role/security requests
  • Collaborate with informatics, analysts, and technical teams
  • Document procedures, provide user training, support go-live/upgrade events

Requirements:
  • + yrs Epic technical support in healthcare/clinical environment
  • Proficient with ServiceNow or similar ticketing tools
  • Strong knowledge of EHR platforms (Epic, Cerner, Allscripts)
  • Epic certification and experience in Epic modules preferred.

Compensation:

The hourly rate for this position is between $$ per hour.

Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].

Benefits:

Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.

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EHR Helpdesk Analyst 2nd Shift • Remote, NC

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