Sr. Manager, Digital Account Management

Digital Account Engagement Manager

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Summary : As a Digital Account Engagement Manager, you will help build and maintain our business in the national accounts, middle markets, small group markets and specialized verticals by articulating the member journey for the Aetna Member Website and Aetna Health app. The Digital Engagement Manager is responsible for assigned region(s) and or specific specialized segments and assigned accounts. The focus is on relationship building, championing the needs for the voice of the customer, owning sales demonstrations and digital strategy updates, and supporting the enterprise in meeting digital adoption goals.

Responsibilities :

• Updates internal and external constituents on Aetna digital capabilities to create business opportunities and / or enhance the perception and understanding of digital member journey
• Responsible for representing Aetna Digital in finalist meetings and ongoing customer strategy meetings
• Create collaborative partnerships with leadership across sales, account management, commercial product, sales support, CVS Caremark team, marketing, and other internal partners to align with business and customer objectives as well the digital strategy; reaches senior levels within a customer / consultant organization and tailors' message to effectively engage senior executives
• Shares relevant industry and competitive data and customer feedback within the Aetna digital organization to champion development of new product initiatives
• Leadership and accountability for ensuring sales and account management teams have level of internal materials, external collateral, training, etc. to effectively promote digital tools
• Responsible for supporting new and renewal plan sponsor customizations within the Aetna Health digital experience

Required Qualifications :

Preferred Qualifications :

Education :

Bachelors degree or equivalent work experience

Pay Range

The typical pay range for this role is : $67,900.00 - $182,549.00

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include :

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex / gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.