Field Engineer - Post-Sales Solutions (AI Deployment)

Top Secret AI Field Engineer

LaunchCode is recruiting for a rapidly growing and innovative AI company! This role is with one of our esteemed partners and offers a chance to work at the forefront of AI innovation. If you're excited by cutting-edge technology and thrive on building relationships with customers while helping deploy impactful solutions, this may be the role for you.

Position Type : Direct Hire W2, Full-Time

Location : On-site in Washington, D.C. or St. Louis, Missouri, with travel required to customer sites in Germany and Hawaii.

Compensation : $130,000-$164,000 DOE

Hiring Timeline : Immediate

Clearance : Active TS SCI security clearance required.

Role Overview

This is a customer-facing Field Engineer position that bridges technical expertise and client success. Acting as a post-sales solutions engineer, you will join Mission Software Engineers (who lead product development) on deployments to translate complex technical solutions into customer outcomes. The Field Engineer ensures that already-developed products are successfully implemented in real-world environments, serving as both a trusted technical resource and a relationship builder. You will help customers solve problems, navigate challenges, and feel confident in their adoption of AI technologies.

Responsibilities

• Serve as the primary customer-facing technical partner during deployments, ensuring smooth implementation and adoption of AI solutions.
• Act as a translator between Mission Software Engineers and customers, converting highly technical product knowledge into clear, actionable solutions for end users.
• Build and maintain strong customer relationships by understanding needs, resolving issues, and fostering trust.
• Deploy and support products in the field, assisting with integrations, configurations, and troubleshooting.
• Travel with Mission Software Engineers to U.S. and international sites (including Germany and Hawaii) to provide on-site technical expertise.
• Collaborate with account executives and product managers to surface customer needs and feedback that shape product improvements.
• Represent the company with professionalism and credibility at customer meetings, briefings, and major events.

Qualifications

Application Process

This role is ideal for someone who wants to be on the front lines of AI adoption - deploying solutions, solving problems, and ensuring customers succeed with advanced technologies.