HVAC Service Manager

Position Summary- Located on site in Westborough MA

The HVAC Service Manager oversees daily operations of the service department, ensuring safe, efficient, and high-quality delivery of HVAC services to residential, commercial, or industrial clients. This role manages service technicians, coordinates scheduling, supports customer satisfaction, and drives department growth through leadership, technical expertise, and operational excellence.

Key Responsibilities

Leadership & Team Management

Supervise, train, and mentor a team of HVAC service technicians and support staff.

Conduct regular performance reviews and implement professional development plans.

Ensure adherence to company safety policies, OSHA requirements, and industry regulations.

Service Operations

Manage daily service schedules, dispatching, and job assignments to maximize efficiency.

Oversee troubleshooting, repair, and maintenance of HVAC systems (rooftop units, chillers, boilers, refrigeration, VFDs, etc.).

Ensure all jobs are completed to company standards, within budget, and on schedule.

Monitor inventory, tools, vehicles, and parts necessary for service operations.

Customer Relations

Maintain strong relationships with customers, ensuring clear communication and exceptional service delivery.

Resolve escalated customer issues promptly and professionally.

Provide technical expertise and recommendations for system upgrades or improvements.

Financial & Administrative

Prepare budgets, forecasts, and department reports for leadership review.

Monitor labor costs, service revenue, and profitability metrics.

Support business development by identifying upselling opportunities and assisting with proposals or bids.

Continuous Improvement

Implement best practices for preventive and predictive maintenance programs.

Introduce process improvements to reduce downtime and increase customer satisfaction.

Stay current on HVAC technology, controls, and industry trends.

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.

GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.