Senior Avaya Contact Center Telecom Engineer

Job Title : Senior Avaya Contact Center Telecom Engineer

Location : Charlotte, North Carolina, United States

Employment Type : Contract

Project Overview :

We are seeking a highly skilled Senior Avaya Contact Center Telecom Engineer to support a newly inherited integration project focused on building a robust Contact Center IVR for our Charlotte, North Carolina business operations. The role involves close collaboration with internal teams and external vendors responsible for major implementation activities.

Key Responsibilities :

• Design, implement, and support Avaya-based Contact Center solutions.
• Participate in the IVR build and integration efforts with external vendors.
• Configure and optimize systems involving Swampfox (Contact Center) , Verint , and Korbyt (Wallboard) solutions.
• Ensure high availability, performance, and scalability of the telecom environment.
• Collaborate with business and technical stakeholders to deliver seamless communication solutions.

Required Skills & Experience :

Nice to Have :