Senior IT Manager, Customer Service and Products

Wabtec Services IT Team Leader

It's not just about your career or job title It's about who you are and the impact you will make on the world. Because whether it's for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you're in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

The Wabtec Services IT team supports the strategy, initiatives, and IT solutions / systems that unlock growth and productivity for Wabtec aftermarket businesses. The Data Products team currently supports all strategic initiatives that lay the foundation of data that various business teams leverage to drive productivity and efficiency in how we deliver service to our customers. In particular, the CMR (contract margin review) systems create the foundation for how we measure key indicators of contract profitability for a $2B service business. This role will require a leader with experience to manage existing solutions to ensure stability, creativity and problem-solving skills to define the future of our system strategy, and leadership to connect dots across various team and execute a variety of programs.

In this role, you will collaborate with large cross-functional teams to influence both business and IT functions, ensuring alignment with program objectives. You will partner with these teams to develop the strategy and roadmap for the CMR system, while also serving as the business relationship manager for the Freight Services contract performance team, Freight Customer Service, and Freight Pricing team, driving a strategy that meets their operational needs. You will define and execute IT programs that support strategic goals, managing the day-to-day execution of projects that require both project management and business analyst skills. Responsibilities include tracking requirements, stakeholder expectations, key milestones, testing progress, and overall project health, while providing regular updates to stakeholders. Additionally, you will oversee ongoing CMR system operations, managing budgets, processes, and resources to ensure service level agreements are met across system availability, performance, incident management, service requests, change management, and minor enhancements. Ensuring operational stability and compliance with Wabtec policies, including SOX and ISO standards, is also a key part of this role.

Perform initial and final financial reviews and ensure operational and project budgets are defined and adhered to. Partner and support the operations team responsible for Parts Solution applications to ensure SLA's are met for system performance, availability, and incidents. Manage the staff of employees and contingent workers required to perform and execute the above scope. Monitor and review the work of staff members, including conducting annual performance reviews. Define clear goals and objectives for team members, along with coaching and mentoring the team as needed. Responsible for creating and owning the services data strategy while establishing and driving a roadmap to execute initiatives. Own and support the identification and implementation of various process improvement technologies that can include AI / RPA / EDI / Salesforce Agents and other technologies to drive productivity within the Freight Services Parts Solution space. Other duties as assigned.

You must have :

• Bachelor's degree from an accredited college or university preferably in computer science or "STEM" majors (Science, Technology, Engineering and Math)
• Minimum 8 years of relevant IT experience
• Minimum 2 years of people leadership experience
• Minimum 5 years proven experience using project management methodologies to deliver business value and drive significant change across an organization
• Minimum 5 years' experience with running IT operations, PMO processes, and driving continuous improvement

We would love it if you had :

Physical Demands :

Work Environment :

Relocation Assistance not provided

Our job titles may span more than one career level. The salary range for this role is between $102,500.00-$146,000.00. The actual salary offered to a candidate may be influenced by a variety of factors, such as : training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at mywabtecbenefits.com. Other benefit offerings for this role may include an annual bonus, if eligible.

Who are we? Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more!

Our Commitment to Embrace Diversity : Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated. To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better. We believe in hiring talented people of varied backgrounds, experiences, and styles People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.