Member Services Coordinator

About the SCGA : Join the Southern California Golf Association (SCGA) on our mission to enrich communities across the Southland through exceptional golfer experiences.

With a vision of Golf For All, we are dedicated to enhancing the enjoyment of the game for golfers of all levels, from beginners to seasoned enthusiasts.

At SCGA, we are driven by four strategic pillars :

• Showcase : We honor the tradition of amateur golf through our championship events, providing competitive experiences for all golfers while leveraging high-profile national championships to elevate the game in Southern California.
• Community : Our association thrives on the strength of our communities, including members, member clubs, SCGA Junior, and our Foundation.

Each community offers unique and enriching experiences, reflecting our commitment to fostering a vibrant golfing culture.

Govern : We oversee core services such as handicapping and the Rules of Golf, while also providing thought leadership in policy and advocacy to support golf in the region.

Operational excellence is paramount across all facets of our organization.

Advance : We champion the health of the game by embracing environmental, social, and societal changes. Through the SCGA Junior Golf Foundation, we nurture the next generation of golfers, while driving purposeful efforts to promote diversity, equity, and inclusion (DEI) throughout the golfing community.

Join us at SCGA and be part of a dynamic team dedicated to strengthening the golfing community in Southern California. Apply today and tee up your career with us!

Job Summary :

The Member Services Coordinator supports all aspects of SCGA membership and handicap education. As part of the Member Services department, the Coordinator is also responsible for supporting most of the association's core service functions.

This role works a shift of M-F, 7 : 30a-4 : 30p, and requires some local travel as necessary. You can work from multiple locations, including the SCGA office in Studio City and other sites.

The Member Services Coordinator position pays $24 / hour and is eligible for company benefits.

Key Responsibilities :

• Serve as the first point of contact for our members by promptly and professionally answering incoming phone calls, emails, and other communications.
• Provide expert guidance to club Handicap Committees on World Handicap System protocols, ensuring compliance and accuracy.
• Assist individual SCGA members with inquiries and fulfill member club requests, going above and beyond to meet their needs.
• Take an active role in the club and individual membership process, including renewals, to help grow and maintain our membership base.
• Handle additional duties and projects as assigned by our Assistant Director, Member Services, and Director, Club Services, contributing to the overall success of the department and organization.

Essential Qualifications :

• Independent work capability and a collaborative spirit to achieve organizational goals.
• Proficiency in exercising sound judgment to troubleshoot and resolve issues independently.
• Excellent written and verbal communication skills, with adaptability to diverse audiences.
• Skilled in Microsoft applications like Teams and Outlook for communication and organization.
• Ability to build rapport and address member inquiries with empathy.
• Strong interpersonal skills, fostering professional relationships with members and staff.
• Organizational prowess, attention to detail, and adherence to deadlines.
• Capacity to multitask and maintain professionalism under pressure.
• Commitment to productivity and quality standards.
• Proactive mindset, dedicated to enhancing efficiency and productivity.
• Analytical thinking aptitude, adept at processing diverse information.
• Supportive team player, embracing changes and contributing positively to the team environment.
• Precision and thoroughness in tasks.
• Familiarity with Golf Genius Tournament Management or Hubspot preferred.
• Basic knowledge of Golf Handicap and Information Network (GHIN) products is a plus.
• High school diploma or equivalent is required; Bachelor's degree is preferred.

Time and Travel :

The job may require travel, mainly throughout Southern California, and requires the employee to have the ability to operate a car safely.

The employee must have access to a vehicle, a valid driver's license, and proof of adequate car insurance. The employee must also be able to work contiguous days with flexible scheduling over a seven-day week.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to move, lift and carry heavy objects, including supply boxes, and marketing collateral weighing up to 60 pounds.

The job requires the employee to stand and / or walk for long periods of time while performing duties, including giving presentations.

SCGA Values :

The SCGA belives in a positive culture of excllence and demonstrates that commitment through five (5) core values :

Accountable InnovativeFunPassionateCustomer Centric

SCGA is an Equal Opportunity Employer. In addition, the organization will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.