Account Manager B2C

Job Description

Job Description

Salary : DOE

Account Manager - B2C

On-site (Peabody, MA)

Job Type : Full-Time

Tuesday to Friday - 12 noon 9 : 00 PM (EST) AND Saturdays 9 AM 6 PM (EST) (1 hour lunch)

Summary

We are seeking an experienced and motivated B2C Account Manager to join our dynamic team. In this role, you will be the first point of contact for customers calling in to request quotes, schedule car shipments, and receive support for their vehicle transport needs. This position requires exceptional communication skills, a strong sales mindset, and the ability to thrive in ahigh-volume inbound call environment.

Key Responsibilities

• Handle a high volume of inbound calls from individual customers nationwide regarding vehicle transportation services.
• Serve as the main point of contact throughout the customer journey from initial inquiry, quoting a price to bookingcar delivery.
• Generate quotes, present pricing options, and close sales while delivering excellent service and building trust.
• Proactively manage accounts by updating customers on shipment status, handling changes, and addressing any service concerns.
• Educate customers on service options, delivery timelines, insurance, and company policies to ensure clarity and satisfaction.
• Maintain accurate records of customer interactions, quotes, and orders in the

CargoTel

system.

Qualifications

About the Company

What We Offer :

Equal Opportunity Employer

Preowned Auto Logistics is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and encourage individuals of all races, ethnicities, genders, sexual orientations, ages, abilities, and religions to apply. We believe that a diverse team fosters innovation and strengthens our community.

We do not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other characteristic protected by law. We are dedicated to providing equal employment opportunities to all qualified candidates.

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