Collections Agent

Looking for a new challenge? We’re hiring Collections Agents who are great communicators, confident negotiators, and driven to meet goals while helping customers.

Job Title : Auto Collections Agent

Location : Winterville, NC | Onsite

Compensation :  $15 / hour ( Pay increases to $22 / hour when you are hired on)

Schedule :   Monday – Sunday : 8 : 00AM to 9 : 00PM (8 hour shift)

• Must be flexible for mandatory OT
• End-of-Month Hours : Bell to Bell (7 : 00 AM–8 : 00 PM or 8 : 00 AM–9 : 00 PM with two 1-hour lunch breaks)
• Sunday Dialer : Required 1–2 times per quarter; additional Sundays may be required depending on month-end
• Holidays : Call center open most holidays for temporary employees and volunteers

ROLE IMPACT : As a Collections Agent, you play a critical role in maintaining financial stability by engaging customers in respectful, solution-oriented conversations to resolve delinquent accounts. Your effectiveness in negotiation and customer service directly impacts client retention and overall revenue recovery.

KEY RESPONSIBILITIES

MINIMUM QUALIFICATIONS

LEGAL NOTICE

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