MSP L2 Help Desk SupportField Service IT TechnicianConnected Technology, LLC • Hauppauge, NY, US

No longer accepting applications

MSP L2 Help Desk SupportField Service IT Technician

Connected Technology, LLC • Hauppauge, NY, US

19 days ago

Job type

Full-time

Job description

Benefits

401(k) matching
Bonus based on performance
Competitive salary
Free food & snacks
Health insurance
Opportunity for advancement
Paid time off
Training & development
Tuition assistance

Overview

We are seeking a highly motivated and experienced Help Desk Support / Field Service Technician to join our expanding team on Long Island. You will troubleshoot client issues from our main office via chat or over the phone utilizing remote tools. When needed, you will travel to site locations for installations, maintenance, and repair of desktops, VoIP phones and networks.

This is not an entry level position. You must have real experience and will be expected to be productive from the beginning.

Responsibilities

Diagnose and resolve IT related hardware, software, and network issues

Configuration and installation of new IT equipment at client locations

Installation, setup, and support of VoIP systems

Configure user accounts in Active Directory, O365 and other applications

Track customer issues and resolutions in our ticketing system

Proactively monitor, manage, and support client networks

Perform software and hardware updates and maintenance

Investigate security breaches and vulnerabilities

Collaborate with other team members to solve complex issues

Recommend hardware and software improvements to clients

Monitor data backups and perform file restorations or disaster recovery

Rebuild / re-image computers and transferring / saving user profiles and data

Resolve virus and malware issues

VPN setup and troubleshooting

Backup / Restoration and Disaster Recovery

Requirements and Qualifications

At least 2 yrs. experience in an IT support related position

ConnectWise and MSP experience +++

Cisco and Meraki experience +++

Thorough knowledge of Windows 10 and Mac OS X

Cybersecurity experience or certification a plus, but not required.

Familiarity with mobile devices such as iPhones, iPads, Android, etc.

Prior knowledge of service ticketing systems

Experience installing firewalls, routers, switches, IP cameras, phone systems and wireless access points

Running and terminating low voltage wiring (Cat cable, RJ45, RJ11)

Professional attitude and appearance

Ability to lift / push / pull up to 50lbs and maneuver around close quarters equipment locations

Availability during weekday business hours and a rotating on-call schedule, if needed

Must have a reliable vehicle and be available to travel within an assigned geographical region

Desired Qualities and Skills

Strong troubleshooting and critical thinking skills

Ability to multitask, prioritize, and manage time efficiently

Excellent verbal and written communication skills

Self-motivated with the ability to work in a fast-paced environment

Why work here

We offer a great opportunity to learn and be exposed to many different facets of the IT landscape. Our technicians are not pigeonholed into a narrow field of support. All our technicians are expected to be able to support every service we offer. Training is encouraged as well as use of our in-house lab to further broaden their knowledge.

J-18808-Ljbffr

Create a job alert for this search

Help Desk • Hauppauge, NY, US

Related jobs

IT Junior Help Desk Technician

Mavis Tire Supply • White Plains, NY, USA

Full-time

Quick Apply

Mavis Tires & Brakes at Discount Prices - IT Junior Help Desk Technicians.Put your career into high gear with Mavis Discount Tire. IT Junior Help Desk Technicians.Team Mavis at our Operation Sup...Show more

Last updated: 30+ days ago

Desktop Support Technician

Infosys • Purchase, NY, US

Full-time

We are growing our US team by the hundreds this year.It’s a very exciting time to join our team because we not only invest in your technology training upon onboarding, we make a commitment to...Show more

Last updated: 5 days ago • Promoted

Direct Support Professional ( DSP ) Residential Group Home Program

QSAC, Inc. • Locust Valley, NY, US

Full-time

Urgently Hiring!! Looking to fill as soon as possible!!”.The Direct Support Professional (DSP), is responsible for assisting the people we support, while following established treatment plans...Show more

Last updated: 30+ days ago • Promoted

Support Professional for Autism - Dix Hills

Comprehensive Behavior Supports • Huntington Station, NY, US

Part-time

Seeking candidates who are able to a make a long term commitment (minimum 6 months)| Competitive Pay | Flexible Hours | Free Training | Sign-On & Referral Bonuses. Are you seeking a career that ...Show more

Last updated: 2 days ago • Promoted

Direct Support Professional, Med Appts

Opengate, Inc. • Hawthorne, NY, US

Full-time

Join our team at Opengate Inc, as a Direct Support Professional (DSP) specializing in Medical Appointments, where you will play a crucial role in ensuring that the people we support receive the med...Show more

Last updated: 28 days ago • Promoted

Direct Support Provider - All shifts! Starting at $18 hr / Weekly Pay

Delta-T Group Inc. • Melville, NY, US

Full-time

With over 35 years in business, the Delta-T Group has built a reputation for referring highly qualified professionals for rewarding short and long-term independent contract opportunities.Our Client...Show more

Last updated: 1 day ago • Promoted

Direct Support Professional-PT Overnight

ACLD • Islip, NY, US

Full-time

Direct Support Professional - Residential.When a group of families came together in 1957 to find services for their children with developmental disabilities, ACLD was born.Today, we are a leading n...Show more

Last updated: 30+ days ago • Promoted

Direct Support Professional / all Suffolk Locations Day 1 Benefits

People's Arc of Suffolk • Bohemia, NY, US

Full-time +1

When you join People’s Arc, you’re not just starting a job – you’re beginning a fulfilling journey with an emerging provider of choice.At People’s Arc we don’t j...Show more

Last updated: 30+ days ago • Promoted

Direct Support Professional - PT Evening / Morning

ACLD • Ronkonkoma, NY, US

Full-time

Last updated: 30+ days ago • Promoted

IT Help Desk Support - Level II

K2 Staffing • Harrison, NY, US

Full-time

Our client is a leading IT Solutions Company in the.Westchester County, NY (Harrison, NY).Help Desk Support Level II+ Technician. An IT Technicians role is to ensure system operation and functionali...Show more

Last updated: 30+ days ago • Promoted

Direct Support Professional DSP

Hawthorne Foundation, Inc. • Hawthorne, NY, US

Full-time +1

NEW AND EXCITING NEWS! Hawthorne Foundation Inc.SIGN-ON BONUS of $1500 for new full-time employees! • • •.Join a Team Where Your Contributions Make a Positive Difference in Someone's Life!.Direct ...Show more

Last updated: 30+ days ago • Promoted

Direct Support Professionals (DSPs / DSS)

ATC - Southern Virginia Locations • Smithtown, NY, US

Full-time +1

Direct Support Professional (DSP) .Call and ask for the person below to get hired ASAP).Senior Staffing Coordinator / Client Relations Specialist. ATC Healthcare Services is hiring.Direct Support...Show more

Last updated: 30+ days ago • Promoted

Direct Support Professional- PT Overnight

ACLD • Bethpage, NY, US

Full-time

Last updated: 30+ days ago • Promoted

IT Help Desk Support - Level II

K2 Staffing, LLC • Harrison, NY, US

Full-time

Our client is a leading IT Solutions Company in the.Westchester County, NY (Harrison, NY).Help Desk Support Level II+ Technician. An IT Technician’s role is to ensure system operation and func...Show more

Last updated: 30+ days ago • Promoted

Direct Support Professional / DSP / Day Habilitation Center - Melville

QSAC, Inc. • Melville, NY, US

Full-time

Urgently Hiring!! Looking to fill as soon as possible!!”.The Direct Support Professional (DSP), such as a Group Leader or Habilitation Specialist, is responsible for assisting the people we s...Show more

Last updated: 30+ days ago • Promoted