MSP L2+ Help Desk Support / Field Service - IT Technician

Job Description

Job Description

Benefits :

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance

We are seeking a highly motivated and experienced Help Desk Support / Field Service Technician to join our expanding team on Long Island. You will troubleshoot client issues from our main office via chat or over the phone utilizing remote tools. When needed, you will travel to site locations for installations, maintenance, and repair of desktops, VoIP phones and networks.

Duties and Responsibilities (not comprehensive of all tasks)

Diagnose and resolve IT related hardware, software, and network issues

Configuration and installation of new IT equipment at client locations

Installation, setup, and support of VoIP systems

Configure user accounts in Active Directory, O365 and other applications

Track customer issues and resolutions in our ticketing system

Proactively monitor, manage, and support client networks

Perform software and hardware updates and maintenance

Investigate security breaches and vulnerabilities

Collaborate with other team members to solve complex issues

Recommend hardware and software improvements to clients

Monitor data backups and perform file restorations or disaster recovery

Rebuild / re-image computers and transferring / saving user profiles and data

Resolve virus and malware issues

VPN setup and troubleshooting

Backup / Restoration and Disaster Recovery

Requirements and Qualifications

At least 2 yrs. experience in an IT support related position

ConnectWise and MSP experience +++

Cisco and Meraki experience +++

Thorough knowledge of Windows 10 and Mac OS X

Cybersecurity experience or certification a plus, but not required.

Familiarity with mobile devices such as iPhones, iPads, Android, etc.

Prior knowledge of service ticketing systems

Experience installing firewalls, routers, switches, IP cameras, phone systems and wireless access points

Running and terminating low voltage wiring (Cat cable, RJ45, RJ11)

Professional attitude and appearance

Ability to lift / push / pull up to 50lbs and maneuver around close quarters equipment locations

Availability during weekday business hours and a rotating on-call schedule, if needed

Must have a reliable vehicle and be available to travel within an assigned geographical region

Desired Qualities and Skills

Strong troubleshooting and critical thinking skills

Ability to multitask, prioritize, and manage time efficiently

Excellent verbal and written communication skills

Self-motivated with the ability to work in a fast-paced environment

Why work here

We offer a great opportunity to learn and be exposed to many different facets of the IT landscape. Our technicians are not pigeonholed into a narrow field of support. All our technicians are expected to be able to support every service we offer. Training is encouraged as well as use of our in-house lab to further broaden their knowledge.