Application Support Team Lead (NextGen)

Application Support Team Lead (NextGen Focus) Location :

• Remote Department : Support / LMS Employment Type : Full-Time, Exempt About DAS Health DAS Health is a leading provider of health IT, management, and consulting solutions, empowering healthcare organizations to achieve operational excellence and deliver better patient care.
• We combine industry expertise with cutting-edge technology to drive measurable results for our clients.
• Join a passionate, collaborative team that thrives on innovation and delivering exceptional service to healthcare providers nationwide.
• Position Summary The Application Support Team Lead is responsible for leading a team of application support specialists in providing exceptional client service within a tiered help desk environment.
• This role ensures timely triage, escalation, and resolution of client issues while maintaining operational excellence and driving continuous improvement.
• This position is specifically aligned with NextGen applications and requires 3–5+ years of hands-on experience supporting NextGen or NextGen Office , ideally within a technical support or help desk setting .
• The ideal candidate combines strong leadership skills with deep technical knowledge and a commitment to high-quality client care.
• Key Responsibilities Team Leadership & Oversight Lead and mentor a team of Application Support Specialists across Tier 1–3 levels, ensuring adherence to escalation protocols and performance standards.
• Provide regular coaching and feedback to enhance technical and client service skills.
• Serve as a technical escalation point for complex client issues, particularly within Tier 2 and Tier 3 channels.
• Client Support & Issue Resolution Deliver advanced technical and application support to clients via phone, email, and remote sessions.

Apply analytical and diagnostic techniques to identify, troubleshoot, and resolve NextGen-related issues.

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