Account ManagerFooda • New York, NY, US
Account Manager
Fooda • New York, NY, US
13 hours ago
Job type
- Full-time
- Quick Apply
Job descriptionbring Chicago’s local restaurant culture inside the office to sell food. It was an immediate hit. When they discovered people from other companies sneaking into their office, they knew they were on to something. Fooda pioneered the concept of rotating popup restaurants inside offices. Today, we operate in 45 cities with over 100 million meals served and continue to grow rapidly. Powered by technology and a network of 3,500+ restaurants, we feed hungry people at work through a platform of unique food programs located within companies, office buildings, hospitals, schools, distribution centers, and more. At Fooda, we believe a workplace food program should be something employees love and look forward to every day. Fooda is seeking an Account Manager – Pantry, based in New York, to manage the client and operator relationships as well as the Pantry daily operations, including managing Fooda’s onsite attendants. This role entails comprehensive oversight of all Pantry offerings, serving as the primary point of contact for our clients. You will report to the Regional Vice President of New York. This is a hybrid role, with three days per week expected in the New York City office, plus visits to client locations. Act as the primary point of contact : Manage a diverse portfolio of mid-to-large Pantry accounts across the New York market. Serve as the client’s and operator’s main point of contact for ongoing account management, including managing Fooda onsite attendants, scheduling and leading business reviews, coordinating service changes and resolving billing and support issues. For each account, understand client key success criteria; actively track client spend vs budget and proactively suggest adjustments; communicate and manage third party operators and direct reports to meet key success criteria Conduct location visits as needed : Jo in initial implementation visits in a support role as needed. Visit client locations periodically for service change implementation or comprehensive business reviews. Update client and operator contracts for service changes as needed and manage stakeholder signing. Ensure internal records and compliance documentation are up-to-date and accurate in Fooda’s internal system. Provide regular updates on the status of accounts and business review completion. 5-8 years of professional experience in an account management role Experience managing retail food service, other retail operations or Pantry services (office coffee, beverages, snacks) preferred but not required; including order planning, receiving, inventory management and budget compliance Strong organizational skills and an ability to effectively prioritize what needs to be done Great listener to understand what outcome your client wants to achieve Proven track record of strong problem-solving skills to address relationship and operations challenges Effective communicator with an ability to lead a discussion to clear next steps Significant experience analyzing data in Excel, measuring results against a budget and communicating insights from data Strong presentation creation and delivery skills with Powerpoint or similar A proactive and optimistic-oriented mindset Bachelor’s degree preferred What We’ll Hook You Up With : Competitive base salary, bonus plan, and stock options, based on experience Comprehensive health, dental and vision plans 401k retirement plan with company match Paid maternity and parental leave benefits Flexible spending accounts Company-issued laptop Daily subsidized lunch program (ours!) Must be authorized to work in the United States on a full-time basis. No recruiters please. The salary range for this role is between $85,000- $90,000 and is dependent on a number of factors, including but not limited to work experience, training, location, and skills. Powered by JazzHR
Who We Are :
- Our story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem.
- Nearby options were limited, and the team was spending too much time and money traveling to their favorite restaurants.
They had an idea :
Who We Are Looking For :
What You’ll Be Doing :
Optimize service offering for client satisfaction :
Draft contract modifications :
Report on account health :
What You Should Already Have :
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Account Manager • New York, NY, US
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