Laboratory Field Service Technician
Position : Planned Activity Specialist (Laboratory Field Service Technician)
Client : Large Biotech Company
Openings : 12
Location : 100% Travel - Home base in greater Nashville, Miami, Orlando, Greenville, Charlotte, or Greensboro
Duration : 8 months with high possibility of extension
Job Description :
This Planned Activity Specialist will travel across their designated city / state to various sites where they will attend and provide proactive maintenance to Cobas 6000's, 8000s, Pros and other analyzers.
Assay addition & application installation on Cobas 6000, which consists of :
- Schedule appointment with customer and set customer expectations
- Configure new assay, calibrator, controls & load reagent, calibrate, evaluate QC
- Run precision, linearity, and correlations
- Assist with interfacing of new assay
- Evaluate validation data and present it to customer (this can be performed by data analyst and reviewed by local FAS or the rep at the second appointment if necessary)
- Determines cost effective repair / resolutions to minimize customer downtime
- Provides feedback and documents product failure trends and service ability issues
- Responsible for ensuring and maximizing customer satisfaction with equipment and related products
- Identifies revenue generating and cost saving opportunities.
- Maintains expenses within departmental guidelines and controls inventory and all company property
Qualifications :
- High school diploma and 2 years of technical school or equivalent military training or work experience OR Bachelor's degree in a Biomedical field
- 2-5 years of progressive experience repairing or servicing mechanical / system hardware and software
- Effective communication skills, helpful customer interaction, and organizationally sound
- Experience with preventative maintenance and troubleshooting machinery / hardware using established procedures preferably in a laboratory or healthcare setting
- Med Tech background huge plus but not required
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