eCommerce and Digital Marketing Coordinator

eCommerce Coordinator

Overview

We're seeking a detail-oriented and proactive eCommerce Coordinator to join our growing team. This role is responsible for ensuring the smooth day-to-day management of our eCommerce site, supporting marketing initiatives, and maintaining operational excellence. The ideal candidate is highly organized, has an eye for accuracy, and thrives in a cross-functional, fast-paced environment.

Key Responsibilities

Day-to-Day Tasks

• Product uploads, merchandising, pricing, and inventory checks
• Ensure product data accuracy and timeliness on site.
• Support paid media creative briefs
• Provide assets and campaign details for ad launches.
• Update weekly dashboards (sales, traffic, CAC, AOV, email KPIs)
• Leverage Triple Whale as the source of truth; reporting framework managed by Brand Manager.
• Flag and track site bugs
• Report issues to Brand Manager for fixes.
• Execute Klaviyo campaigns (email & SMS)
• Schedule sends, QA links / images, manage segmentation.
• Draft email + SMS calendar for upcoming weeks.
• Coordinate with operations on fulfillment issues
• Ensure timely resolution of customer experience gaps.
• Execute promo codes, GWP offers, and seasonal launches
• Maintain accuracy in campaign setup and reporting.

Monthly / Quarterly Tasks

KPIs