Office Manager

• Model outstanding patient service, written, verbal, and other communication skills.
• Identify team member strengths and areas of opportunity as it relates to patient skills.
• Train, coach, and mentor team members to optimal patient service levels.
• On-board all team members to seamlessly integrate into the dynamic practice environment while continuing to meet the patient and business needs.
• Train operations team members to perform duties in a timely and accurate manner while auditing work to confirm quality and provide additional training as needed.
• Partner with the human resources department for coaching and guidance regarding personnel management, including performance reviews, performance improvement plans, and performance warnings.
• Attend meetings, training courses, and other learning and development opportunities as made available and/or required.
• Partner with dentist and regional operations leadership to make operational decisions to benefit the dental practice.
• Understand, analyze, and action plan key performance metrics to successfully lead and grow the business.
• Hold team accountable to regular and timely required workplace diversity, HIPAA, and OSHA training requirements.
• Review operating performance results and take immediate steps to implement course corrective activity as needed.

• Minimum 2 years prior Dental Office Management experience.
• A High School diploma or GED required a 4-year bachelor's preferred or the equivalent of management experience in the dental field.
• Bilingual (Spanish) is preferred.
• Sales and Customer Service experience is a plus.
• Ability and willingness to multi-task, delegate, and hold others accountable.
• Computer literacy and typing proficiency (preferred proficiency in the operation of Dentrix and Dexis software).
• Knowledge of dental insurance and billing.
• Must be available to work some Saturdays.
• Ability to travel as needed.

We’re on a mission to change the way Austin families think about going to the dentist. We know that you work hard to fit dental visits into your schedule and budget, so we’ve designed our modern and comfortable offices to make it easier than ever to keep your family smiling. Since we opened our first location in 2008, we’ve been providing patients of all ages with exceptional dentistry and friendly, compassionate care. With six locations in Austin, we’re sure to have an office in your neighborhood.