Talent.com
Associate Team Leader
Associate Team LeaderH&R Block • Steubenville, OH, US
No longer accepting applications
Associate Team Leader

Associate Team Leader

H&R Block • Steubenville, OH, US
2 days ago
Job type
  • Full-time
  • Part-time
Job description

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It Would Be Even Better If You Also Had...

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What You'll Bring To The Team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why Work For Us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate
  • Wellbeing program, BetterYou, to help you build healthy habits
  • Neurodiversity and caregiver support available to you and your family
  • Various discounts on everyday items and services
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan
  • The Community You Will Join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Sponsored Job

    #46104

    Create a job alert for this search

    Team Leader • Steubenville, OH, US

    Related jobs
    Lead Team Member

    Lead Team Member

    Sheetz, Inc • Saint Clairsville, OH, United States
    Full-time
    Additional Job Info : Additional $1.Overview : Ready for a career with limitless growth opportunities at a company that PROVES they value you, every single day? If you are a self-motivated, dependabl...Show more
    Last updated: 7 days ago • Promoted
    Team Manager

    Team Manager

    Panera • Coraopolis, PA, US
    Full-time
    Provide Team Manager services in Moon Township, Pennsylvania, United States learn more about this role and apply.Show more
    Last updated: 3 days ago • Promoted
    Team Member

    Team Member

    Dunhams Sports • East Liverpool, OH, US
    Full-time
    Dunham’s Sports, one of the largest full-line sporting goods chains in the U.Dunham’s Bait & Tackle.Today we have over 250 stores in over 25 states from Maryland to Montana.We'd...Show more
    Last updated: 30+ days ago • Promoted
    Mental Health Therapist Intern - Pennsylvania - Washington

    Mental Health Therapist Intern - Pennsylvania - Washington

    New Directions Mental Health, New Directions Mental Health • Claysville, PA, US
    Full-time
    Under the purview of a supervisor : .Conduct‌ ‌Culturally‌ ‌Sensitive,‌ ‌strength-based‌ ‌assessments‌ ‌for‌ ‌new‌ ‌patients‌ ‌and‌ ‌families‌ ‌. Provide‌ ‌individual‌ ‌and‌ ‌family‌ ‌therapy‌ ‌to‌ ‌p...Show more
    Last updated: 1 day ago • Promoted
    Mental Health Therapist Intern - Pennsylvania - Meadowlands

    Mental Health Therapist Intern - Pennsylvania - Meadowlands

    New Directions Mental Health, New Directions Mental Health • Claysville, PA, US
    Full-time
    Under the purview of a supervisor : .Conduct‌ ‌Culturally‌ ‌Sensitive,‌ ‌strength-based‌ ‌assessments‌ ‌for‌ ‌new‌ ‌patients‌ ‌and‌ ‌families‌ ‌. Provide‌ ‌individual‌ ‌and‌ ‌family‌ ‌therapy‌ ‌to‌ ‌p...Show more
    Last updated: 1 day ago • Promoted
    BA Team Leader

    BA Team Leader

    West Virginia Staffing • Triadelphia, WV, US
    Full-time +1
    Team Leader Opportunity At H&R Block.At H&R Block, we believe in the power of people helping people.Our defining purpose is to provide help and inspire confidence in our clients, associates, and co...Show more
    Last updated: 7 days ago • Promoted
    Team Leader

    Team Leader

    Burger King • Monaca, PA, US
    Full-time
    Quick Apply
    Carrols owns and operates more than 800 Burger King Restaurants, and we need great people on our team! As a Team Member, you will become an important member of a fast-paced team that serves up the ...Show more
    Last updated: 30+ days ago
    Service Team

    Service Team

    Panda Restaurant Group • Washington, PA, US
    Full-time
    Join us as a Service Team Associate.We’re looking for friendly team players to create a warm environment for our guests and provide great service for our guests. Thrive in a safe and supportive work...Show more
    Last updated: 30+ days ago
    Team Member - All Locations

    Team Member - All Locations

    Coen Markets Inc • Powhatan Point, OH, US
    Full-time +1
    Full-Time & Part-Time Positions Available.With over 100 years in business and locations across Pennsylvania, Ohio, and West Virginia, we pride ourselves on providing a.Why You’ll Love Wor...Show more
    Last updated: 30+ days ago • Promoted
    Store Leader

    Store Leader

    Kroger • Wheeling, WV, US
    Full-time
    Responsible to make daily assessments of the store's ability to meet / exceed customer expectations for ease of shopping, variety, freshness, cleanliness, food safety and regulatory compliance.Manage...Show more
    Last updated: 30+ days ago • Promoted
    Multi-Unit Team Leader

    Multi-Unit Team Leader

    West Virginia Staffing • Moundsville, WV, US
    Full-time +1
    H&R Block Multi-Unit Team Leader.At H&R Block, we believe in the power of people helping people.Our defining purpose is to provide help and inspire confidence in our clients, associates, and commun...Show more
    Last updated: 7 days ago • Promoted
    Shift Leader

    Shift Leader

    Panda Restaurant Group • Washington, PA, US
    Full-time
    Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda’s mission alive in our restaurants by supporting management in creating food with passion,...Show more
    Last updated: 30+ days ago
    Dashers - Sign Up and Start Earning

    Dashers - Sign Up and Start Earning

    DoorDash • Harrisville, OH, US
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show more
    Last updated: 2 days ago • Promoted
    Team Member

    Team Member

    Arby's • Moon, PA, US
    Part-time
    Think about it you and us? Sounds like it could be a match made in the meat heavens.Shift meal discount and family dining discount •. Best in Class Training & Continuous Learning.Journey Wellbeing S...Show more
    Last updated: 30+ days ago • Promoted
    Team Member

    Team Member

    Coen Markets Inc • Powhatan Point, OH, US
    Full-time +1
    Full-Time & Part-Time Positions Available.With over 100 years in business and locations across Pennsylvania, Ohio, and West Virginia, we pride ourselves on providing a.Why You’ll Love Wor...Show more
    Last updated: 30+ days ago • Promoted
    Team Leader

    Team Leader

    Carrols Corporation • Bellaire, OH, US
    Full-time
    Quick Apply
    Carrols owns and operates more than 800 Burger King Restaurants, and we need great people on our team! As a Team Member, you will become an important member of a fast-paced team that serves up the ...Show more
    Last updated: 30+ days ago
    Closing Team Leader

    Closing Team Leader

    Target • Monaca, Pennsylvania, United States of America
    Part-time
    Pay is based on several factors which vary based on position.These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Tar...Show more
    Last updated: 26 days ago • Promoted
    Team Leader

    Team Leader

    West Virginia Staffing • Wellsburg, WV, US
    Full-time
    Team Leader Opportunity At H&R Block.At H&R Block, we believe in the power of people helping people.Our defining purpose is to provide help and inspire confidence in our clients, associates, and co...Show more
    Last updated: 7 days ago • Promoted