Leppo Rents is hiring : Service Writer in Medina
MediabistroMedina, OH, United States10 days ago
Job type
- Full-time
Job descriptionServe as the main point of contact for customers bringing in equipment for service or repairs, ensuring clear and professional communication. Create and manage service work orders, entering accurate details into the system for tracking and billing purposes. Schedule and prioritize service jobs, coordinating with technicians to keep repairs moving efficiently. Review and verify equipment status before and after repairs to ensure quality and safety standards are met. Communicate repair estimates and timelines to customers, providing updates throughout the service process. Support the service department with parts ordering and tracking, ensuring needed parts are available for upcoming jobs. Maintain organized records and documentation, including service history, warranty claims, and customer communications. Partner with the rental team to coordinate equipment availability, minimizing downtime for customers. Handle billing inquiries and warranty submissions, assisting customers with questions and follow-up needs. Promote a safety-first culture, ensuring all repairs and shop activities align with company and OSHA standards. Previous industry experience is a plus, but not required. Strong communication and customer service skills. A team player who thrives in a fast-paced, hands-on environment. Reliable, safety-focused, and eager to learn. Competitive Pay Quarterly & Annual Performance-Based Bonuses Medical, Dental, Vision, HSA & FSA Insurance Company-Paid Life, Disability, & Employee Assistance Program 401(k) with Match Paid Time Off + Holidays + Parental Leave + Community Time Off Clothing Allowance, Discounts, & Wellness Bonus Celebrations, Luncheons, and Milestone Recognition Ongoing Training & Career Growth Opportunities We Will Meet Our Commitments We Will Be Thorough We Will Make Good Decisions We Will Ask Questions
When you join Leppo Rents, you’re not just starting a job — you’re joining a family. Be part of a team that values hard work, problem-solving, and giving our customers the best service in the industry. We’re looking for a motivated individual to join our Service team. If you’ve got a great attitude, strong work ethic, and a desire to learn, we’ll provide the training and tools you need to thrive!
What You’ll Love This Role :
- Monday – Friday schedule | 7 : 30 AM – 5 : 00 PM – Your weekends are yours!
- Work with equipment and a supportive, fun team.
- Be part of a company that invests in your growth with paid training and career development.
- Join a company recognized as one of the Top Workplaces year after year.
What You\'ll Do :
What We\'re Looking For :
Why Join Leppo? :
At Leppo Rents, we’ve been building careers since 1945. Here’s what you can expect when you join our team :
Our Culture : The Leppo Way :
We’re more than a workplace—we’re a team. At Leppo, we live by four simple commitments :
Ready to put your people skills and problem-solving talents to work? Apply today and grow your career with Leppo Rents!
Equal Opportunity Employer : Leppo Rents is proud to be an Equal Opportunity Employer . We welcome applicants from all backgrounds and experiences.
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Service Writer • Medina, OH, United States
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