Product Support Representative

A company is looking for a Product Support Representative - Tier 1 / Tier 2 (RCM / Billing / Healthcare / Clinical).

Key Responsibilities

Provide technical support and guidance to clients on EMR platforms

Develop knowledge in one of three core domains : Practice Management, Clinical, or Billing / Financial

Manage client cases effectively, ensuring timely follow-ups and documentation

Required Qualifications

Bachelor's degree or relevant experience

At least 2 years of software application support experience in a SaaS environment

High technical aptitude and proven client support skills

Medical / Revenue Cycle Management experience preferred

Must be able to work on a Pacific Time Zone schedule