Cloud Engineer - Hands-on Automaton

Req ID : 335161

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Cloud Engineer - Hands-on Automaton to join our team in Austin, Texas (US-TX), United States (US).

The Senior Cloud Windows Engineer is responsible for advanced technical support, administration, and optimization of managed customer cloud environments across AWS, Azure, Google Cloud Platform (GCP), and Oracle Cloud Infrastructure (OCI). This role requires deep expertise in Windows Server OS, experience in public cloud, a strong grasp of managed services operations, and a proactive, solution-oriented mindset. The engineer will also contribute to automation efforts, incident and change management, and mentor junior team members.

Key Responsibilities

Cloud Operations & Support

Provide support for Windows-based systems across multiple cloud environments (AWS, Azure, GCP, OCI).

Support Customer Self-Provision cloud instances across AWS, Azure, GCP, and OCI with security guardrail and backend deployment.

Monitor, troubleshoot, and resolve incidents, performance issues, and service outages in production and staging Windows environments.

Implement and maintain system monitoring, alerting, and logging solutions to ensure high availability and reliability.

Lead root cause analysis and document post-incident reviews for major Windows-related issues.

Execute patch management, OS upgrades, and regular system maintenance.

Develop and maintain backup, disaster recovery, and failover strategies for Windows infrastructure.

Participate in on-call rotation and after-hours support as required.

Automation & Infrastructure Management

Develop and maintain automation scripts using PowerShell, Python, or Ansible to streamline system administration tasks.

Manage infrastructure using tools like Ansible, DSC, or Azure Automation.

Maintaining Infrastructure as Code (IaC) templates using tools such as Terraform, CloudFormation, ARM, or OCI Resource Manager is a plus.

Recommend and implement system optimization strategies for performance, and resource utilization.

Security & Compliance

Enforce Windows system security best practices, including access control, encryption, and secure configurations.

Manage user access, Group Policy Objects (GPOs), and Active Directory (AD) policies in line with IAM standards.

Monitor, identify, and remediate security vulnerabilities reported by scanning tools or external advisories.

Support compliance efforts related to customer and regulatory requirements (TxRAMP, ISO, SOC2, etc.).

Collaboration & Documentation

Work closely with application, security, and network teams for solution delivery and support.

Mentor junior engineers and provide technical guidance as needed.

Create and update technical documentation, runbooks, and SOPs.

Participate in client calls to provide technical input when required.

Preferred Education & Certifications :

Bachelor's degree (or equivalent experience) in Computer Science, IT, Engineering, or a related field.

At least two of the following certifications (or equivalent experience) :

Microsoft Certified : Windows Server Hybrid Administrator Associate

Microsoft Certified : Azure Administrator Associate

AWS Certified SysOps Administrator

(Preferred) DevOps or automation certifications (e.g., Kubernetes, Terraform, Ansible).

(Preferred) ITIL Foundation or other support framework knowledge.

Must Have Experience :

Primary skill : Windows ; Experience with provisioning, configuring, securing, supporting, and optimizing Windows Server systems (2012 / 2016 / 2019 / 2022) in enterprise environments

7+ years of hands-on experience in Public Cloud Windows engineering, operations in a 24

• 7 production support model

Secondary Skill : Public cloud ; Experience with provisioning, configuring, securing, supporting, and optimizing cloud-native and hybrid workloads in AWS, Azure, GCP, and / or OCI

3+ years multi-cloud experience (preferred to have hands-on in at least 2 of AWS / Azure / GCP / OCI).

Highly preferred Technical Skills :

Direct experience in managed services / NOC / SOC / MSP environments is a plus.

Strong experience in managing compute, storage, networking, and system services on Windows platforms.

Proficient in system architecture, deployment, performance tuning, and troubleshooting of Windows servers.

Skilled in scripting languages such as PowerShell and Python for automation and system management.

Proficient in using ServiceNow ITSM for incident, change, and problem management.

Strong understanding of Windows-based backup strategies, disaster recovery planning, and high-availability configurations (e.g., Failover Clustering, DFS, Hyper-V Replica).

Familiar with security tools and practices including Windows Defender, BitLocker, and auditing policies.

Experience with vulnerability assessment and patch management using tools like WSUS, SCCM, or Qualys.

Proficient in log analysis and system monitoring using tools such as Event Viewer, SCOM, Nagios, or Grafana.

Familiar with endpoint protection and threat detection tools such as CrowdStrike and Microsoft Defender for Endpoint.

Strong knowledge of user access control, Active Directory, Group Policy, and secure file transfer protocols.

Ability to troubleshoot Windows services such as IIS, SQL Server, DNS, DHCP, and SMB.

Familiarity in AppGate SDP, TotalCloud, CrowdStrike, Palo Alto NGFW, etc.

Be able to support customer self-provision cloud instances with required security (guardrail) via Azure Blueprints, AWS Control Tower, etc.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ()

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .

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