VP of Technical Operations
We are looking for an experienced and visionary VP of Technical Operations to lead, scale and mature LendingClub's enterprise technology operations. This critical role is responsible for the architecture, design, standardization, availability, and operational support of our cloud and physical infrastructure as well as our internal corporate technology stack. The VP will lead the Cloud Infrastructure, System Operations, Database Operations, Network Operations, Security Operations, and Network Operations Center (NoC) teams and own all end-user technology and desktop support. Reporting to the Chief Technology Officer, this leader needs to be both strategic and execution-drivensomeone who can set long-term vision enabling business growth and ensuring platform reliability, while building a culture of disciplined, high-quality delivery, particularly in response to regulatory, audit, and risk demands.
What You'll Do
Strategic Leadership & Planning
- Develop and evangelize a vision and strategic plan for infrastructure and corporate technology operations with measurable goals and KPIs
- Partner with business and technology leaders to define and deliver operational service levels that support LendingClub's platform growth and regulatory obligations
- Lead cross-functional initiatives to modernize infrastructure, drive automation, and continuously improve system reliability and compliance posture
- Represent operations in executive forums and communicate technical and business risks clearly to senior leadership
Infrastructure Operations
Lead strategy and daily operations for all infrastructure domains including cloud services, server platforms, virtualization, storage, network, monitoring, backups, patching, and disaster recoveryOversee system and storage administrators, network engineers, database operations, and security operations engineersEnsure high availability, security, and scalability of all infrastructure components through adoption of best practices and infrastructure-as-codeDrive value engineering, preventative maintenance, and continuous improvement across the platform stackEstablish and manage vendor relationships and infrastructure budgets, including forecasting and procurementCorporate Technology & End-User Services
Manage corporate IT services, including 24x7 desktop support, collaboration tools, end-user devices, identity and access management, and workstation securityOwn the lifecycle of all desktop applications, hardware, and accessories, ensuring reliability, security, and ease of usePartner with stakeholders and vendors to drive automation, service quality, and operational efficiency across user support and device managementImplement and maintain procedures, standards, and controls to ensure compliance with internal policies and regulatory standardsMeasure and report KPIs for IT operations and customer service performance; maintain focus on extraordinary internal customer experiencesRisk, Security & Governance
Act as a key partner to Risk, Compliance & Information Security. Translate regulatory requirements into actionable, repeatable processes for your teamsDrive operational preparedness for audits, internal assessments, and regulatory reviewsMonitor and report on SLA adherence, system performance, and compliance posture across infrastructure and IT servicesProvide executive & board-level reporting and briefings on platform incidents, availability, and risk mitigation effortsCulture & Team Leadership
Build and lead a high-performing team culture rooted in transparency, collaboration, accountability, and continuous improvementDevelop a strong management bench; coaching your reports to lead cross-functional work, prioritize effectively, and develop their own teamsPromote cross-functional knowledge sharing and operational consistency across technical domainsMentor and develop team members while modeling leadership values and behaviorsAbout You
15+ years of progressive experience in technical infrastructure, platform engineering, or IT operations, including 7+ years in leadershipDemonstrated success leading large-scale infrastructure teams in cloud-first or hybrid environmentsDeep understanding of AWS, virtualization, networking, storage, database operations, and enterprise monitoringExperience operating in a regulated environment (banking, fintech, healthcare, etc.) with a strong grasp of audit, compliance, and governance disciplinesProven success managing 24x7 infrastructure and end-user environments across cloud and hybrid platformsStrong command of IT service delivery and end-user technologies including device management, helpdesk, and collaboration platformsExpertise in operational metrics, KPI tracking, and executive reportingAbility to influence, communicate, and build consensus across business and technical stakeholdersWork Location : San Francisco
The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role's team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role's success, and remote placement will not be considered. LendingClub offers relocation, based on actual job level.
Time Zone Requirements : Primarily PT
While the position will primarily work local hours, LendingClub is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.
Travel Requirements : As needed travel to LendingClub offices and / or other locations, as needed.
Compensation : The target base salary range for this position is 227,000-266,000. The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location. Base salary is just one part of LendingClub's Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings).
We're creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.
LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@lendingclub.com.