VP, AI Platform Strategic Operations

VP, AI Platform Strategic Operations

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We are seeking a Vice President, AI Platform Strategic Operations to lead a world-class Strategy & Operations team serving the AI Platform organization. This role is both a trusted advisor to the EVP of AI Platform and their leadership team and a builder of the operating system that enables our teams to execute today and transform for tomorrow.

You will partner with leaders across product, engineering, design, and GTM to ensure we deliver on the full potential of ServiceNow's AI Platform. This includes both foundational operational excellence (planning, portfolio management, operating rhythms, metrics) and reimagining the way we work in an AI-native world (embedding AI into decision-making, planning cycles, and value capture).

The ideal candidate combines executive presence, financial and operational acumen, and a proven ability to drive large-scale transformation in complex, fast moving environments.

The candidate must have an exceptional ability to lead and influence at the Executive level, excellent financial acumen, demonstrated success in driving ambiguous and complex initiatives and world-class operational execution skills. This role will lead on strategic, business, and operational aspects. Your team will solve complex business and product problems, orchestrate setting strategy, plan for execution, coordinate setting annual operating plans, and ensure execution through regular operating rhythms. Your work will span both directly monetized and non-monetized parts of the product portfolio. You will facilitate the product portfolio strategy, prioritization, and analysis. You will work closely with cross-functional stakeholders to accelerate innovation and drive impact by directly contributing to overall company business objectives.

What you get to do in this role :

• Serve as a key partner to the EVP of AI Platform and leadership team on strategy, portfolio, and execution.
• Lead the dual charter of running core operations with excellence (planning, governance, financial discipline, talent initiatives) and transforming the operating model to be AI-native, embedding AI into how we plan, prioritize, and execute.
• Design and institutionalize repeatable operating mechanisms annual and long-range planning, OKRs, portfolio reviews, and metrics dashboards that drive speed, scale, and accountability.
• Drive portfolio value management, linking investments to outcomes across monetized and non-monetized areas, and enabling faster trade-off and reinvestment decisions.
• Lead large-scale transformation and change management, raising performance standards, evolving culture, and ensuring adoption of new ways of working.
• Identify and capture value-creation opportunities, analyzing opportunities, aligning stakeholders, and coordinating delivery across functions.
• Lead executive-level programs and initiatives, including communications, reviews, town halls, and talent engagement.
• Build, lead, and develop a high-performing, inclusive Strategy & Operations team that scales with the growth and ambition of the AI Platform.

To be successful in this role you have :

JV19

For positions in this location, we offer a base pay of $248,100 - $421,900, plus equity (when applicable), variable / incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.